The Church of Jesus Christ of Latter-day Saints

The Information and Communication Services Department helps the Church accomplish its religious mission by providing standard support services for approved technologies and customers which enable the Church to hasten the Work. The position identifies, researches, and resolves technical problems; responds promptly and courteously to telephone calls, emails, Global Services tickets and personnel requests for technical support.
Responsibilities
Solve desktop hardware/software problems and provide ongoing support for corporate departments area software applications
Provide functional support for assigned departments or areas &amp; assist technology users with basic problems and training needs
Install standard hardware, software and upgrades and perform end-user site inspections
Perform basic system management and routine security administration
Gain a working knowledge of system commands, utilities and operations
Identify, research and resolve technical problems &amp; perform routine repairs under general instructions
Identify and report areas for product improvement or needs for new products
Confer with senior technical support representatives and the Global Service Desk
Refer more complex problems to higher level technical support representatives
Maintain, update and keep the department or area computer/inventory tracking system current
Qualifications
Must be in possession of a Current Temple Recommend
Matric
Minimum of CompTIA A+ or a relevant IT Diploma\Certificate
2 years field-related IT experience with PCs, hardware, software, network, end-user desktop applications
Possess good English written and communication skills

Intern ICS (24 Months fixed term contract)

Intern ICS (24 Months fixed term contract)

This job is no longer available

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