Intern India

Job highlights

• Were looking for a Intern India This role is Office Based,Pune Office
• The role requires working in 24x7 environment (mostly US shifts).
• Bachelors degree in computer science or equivalent with less than a year of customer facing application support experience.
• Consistently deliver positive customer experience reflected over Customer Satisfaction metrics (CSAT).

We're looking for a Intern India This role is Office Based, Pune Office
Global Customer Support Frontline Engineer
This role is part of the Global Customer Support Team, responsible for providing Level 1 support to clients on the Cornerstone OnDemand products
Frontline Engineer works via telephone and electronic communication (CRM) with clients to acknowledge, analyse, and resolve application software related questions and troubleshoot issues encountered in applications
This position requires an individual, who can passionately and patiently educate our clients on, how our product is designed to work, and has problem solving skills, eagerness to learn and customer centric mindset

In this role you will?
Consistently deliver positive customer experience reflected over Customer Satisfaction metrics (CSAT)

Continuous adherence with Cornerstone OnDemand support process to achieve Customer SLAs

Time-bound and superior customer communication over CRM (salesforce), Phone and Email

Regular quality updates until resolution to prevent case staleness/aging and preventing a backlog

Follow work on hand prioritization while dealing with cases carrying high customer impact and deliver time-bound resolution in line with customer expectations

Where necessary, time-bound engagement of next-level support with proper triage and case documentation, keep stakeholders timely appraised and share feedback

Active engagement with Knowledge base and forums utilizing help channels/resources

Continuous learning and knowledge enhancement around Cornerstone OnDemand product portfolio and associated technology

Consistently deliver aligning with set goals and beyond

Seamlessly collaborate and contribute towards the inclusive success of Cornerstone OnDemand ecosystem

Consideration of privacy and security obligations

You've got what it takes if you have?
Bachelors degree in computer science or equivalent with less than a year of customer facing application support experience

Basic awareness about SaaS, cloud computing, FTP, SSO, SMTP, HTML, etc

Superior written and verbal communication skills

Customer centric mindset, with passion for helping customers and providing excellent customer service

Strong analytical and problem-solving skills

Added Advantage Familiar with support workflows and processes and experience working with CRM application like Salesforce, in SLA driven ecosystem

The role requires working in 24x7 environment (mostly US shifts)

Location Pune MH (on-site)
Our Culture
Spark Greatness
Shatter Boundaries
Share Success
Are you readyBecause here, right now is where the future of work is happening
Where curious disruptors and change innovators like you are helping communities and customers enable everyone anywhere to learn, grow and advance
To be better tomorrow than they are today

Who We Are
Cornerstone powers the potential of organizations and their people to thrive in a changing world
Cornerstone Galaxy, the complete AI-powered workforce agility platform, meets organizations where they are
With Galaxy, organizations can identify skills gaps and development opportunities, retain and engage top talent, and provide multimodal learning experiences to meet the diverse needs of the modern workforce
More than 7,000 organizations and 100 million+ users in 180+ countries and in nearly 50 languages use Cornerstone Galaxy to build high-performing, future-ready organizations and people today

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