Intern - IT Help desk

• Assist level support end user
• Diagnose and resolve hardware, software and network issues
• Install, configure and maintain computer system & applications
• Manage IT service desk tickets timely and maintain accurate records
• Escalate complex issues to higher level support members
• Assis in set up and deployment of new software and hardware
• Provide training and guidance to users on IT Best Practices
• Collaborate with other IT members to improve service delivery

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