Intern, IT Infrastructure (Systems & Service Management)

[What the role is]

Job Description Summary
The ISEAS – Yusof Ishak Institute is a leading research centre dedicated to the study of socio-political, security and economic trends and developments in Southeast Asia and its wider geostrategic and economic environment.

Applications are invited for the following position:

Intern, IT Infrastructure (Systems & Service Management)

[What you will be working on]

As an IT Infrastructure Intern, you will gain comprehensive industry exposure to the technical backbone of a leading research institute. This role is designed as a mentorship-driven learning journey where you will develop professional IT Service Management (ITSM) skills. Under the guidance of the infrastructure team, you will learn to navigate technical ecosystems and bridge the gap between user needs and innovative technical solutions.

• End-User Experience & Troubleshooting: Gain hands-on experience in diagnosing and resolving diverse IT incidents for staff and researchers. You will focus on the "why" behind technical solutions to improve overall system reliability.
• Workflow Digitization & Automation: Take a lead role in automating internal IT request forms. You are encouraged to research and propose new tools or creative workflows that enhance the Institute’s operational efficiency.
• Systems & Infrastructure Exposure: Participate in the maintenance and configuration of enterprise computing resources—including notebooks, servers, and network devices—to understand the full IT asset lifecycle.
• Governance Support: Assist the team in maintaining IT policies and security standards (in compliance with IM8), ensuring a secure and efficient digital environment.

[What we are looking for]

Requirements

• Curious & Analytical Mindset: A proactive learner with a strong desire to understand enterprise-level IT infrastructure and modern digital solutions.
• Collaborative Spirit: The ability to work both independently and effectively within a team-oriented environment.
• Innovation-Driven: An interest in process optimization and the confidence to share fresh perspectives on how IT services can be improved for the ISEAS community.
• Technical Proficiency: Familarity with the Microsoft 365 ecosystem (Outlook, Excel, Word) and basic hardware/software troubleshooting.

Internship Period: Nov 2026 – Jan 2027

Application

All applicants must submit the following materials: (1) cover letter indicating your availability period (2) curriculum vitae, (3) a copy of latest academic transcript.