Intern - IT Service Desk

ABOUT THE ROLE: As an IT Service Desk Intern, you will gain hands-on experience in providing technical support to end-users within our organization. You'll work closely with our experienced IT team, gaining practical experience and exposure to various aspects of daily IT operations. This internship is an excellent opportunity to develop your skills, learn about IT best practices, and contribute to the smooth functioning of our Information Technology Department.

WHAT YOU WILL DO:

• Customer Service/Technical Support

• Provide excellent customer service as the first line of contact to the back office and branch staff.

• Log and track any support calls or issues in the internal tracking system.

• Learn about positive workplace interactions and maintaining positive customer relations.

• Troubleshooting

• Prioritize and escalate issues as required to ensure timely resolution while adhering to departmental SLA's.

• Identify trends in support calls and develop documentation to address frequently reported problems and issues.

• Provide support on special projects to help drive the organization's mission.

• Hardware Installation

• Assist with new PC installations, setups, and moves.

• Assist with setting up new office IT hardware.

• Test hardware images for new deployments.

• Software Installation

• Assist with installation and testing of applications for operational integrity and functionality.

• Work with internal members to update any needed applications and operating systems.

• Security Response

• Respond to and investigate security events / alerts.

• Work with the security operations team to ensure that our endpoints and hardware get the necessary patches and remediations.

Qualifications:

• Currently pursuing a degree in Computer Science or a related field.
• Strong interest in Technology and Customer Service with a desire to learn.
• Basic understanding of networking concepts.
• Familiarity with Windows OS, Office 365, and Imaging is a plus.
• Excellent analytical and problem-solving skills.
• Effective communication and teamwork abilities.

ABOUT US: Navigant Credit Union puts people first. Since 1915, we've helped Rhode Islanders build stronger financial futures-and today with $4 billion in assets, we're the state's largest credit union and one of New England's most trusted.

Our award‑winning culture-recognized as Rhode Island's Best Place to Work -is rooted in our Core Values: Leadership, Unity, Caring, Integrity . They guide how we serve members and how we support each other.

We invest in our team with standout growth opportunities and a best‑in‑class benefits package, including comprehensive health coverage, a generous 401(k) match, tuition reimbursement, competitive pay, and paid volunteer days.

If you're looking for meaningful work and a mission‑driven team, explore our open roles and grow with us.