Intern - IT Service Management

Job Requirements An Intern – IT Service Management (ITSM) learns the global ITSM function and supports the delivery of key ITSM processes across the organization. Assists with reporting, dashboard creation, service analysis, and process improvement initiatives while gaining hands-on experience in Major Incident Management, Problem Management, Change Management, Service Onboarding, Service Request Management, and Availability Management. Supports the development of Power BI dashboards and AI-driven solutions to improve operational efficiency and reporting. Learning and delivery are the key functionality of an Intern.

How You Will Make An Impact

• Support the preparation and maintenance of ITSM reports, dashboards, and metrics using Power BI and other reporting tools.
• Assist in analyzing service performance data, identifying trends, and providing insights to support decision-making and continual service improvement initiatives.
• Support the design, testing, and implementation of AI agents and automation opportunities that enhance ITSM processes and operational efficiency.
• Participate in Major Incident Management activities, including reporting, documentation, post-incident reviews, and trend analysis.
• Assist in Problem Management activities by supporting root cause investigations, maintaining records, and tracking corrective actions.
• Support Change Management processes through reporting, governance activities, compliance monitoring, and change success analysis.
• Assist with onboarding new applications and services into ITSM processes by gathering operational information, maintaining documentation, and coordinating onboarding activities.
• Support Service Request Management through reporting, workflow reviews, and service catalog improvement initiatives.
• Contribute to Availability Management activities by preparing availability reports, monitoring service performance metrics, and identifying improvement opportunities.
• Collaborate with global IT teams and service delivery partners to support operational excellence and continual improvement across ITSM functions.

We Are Looking For People Who

• Undergraduate in Information Technology, Computer Science, Data Analytics, Engineering, Business Information Systems, or a related field seeking an internship.
• Possess strong analytical and reporting skills, with experience using Microsoft Excel and Power BI.
• Demonstrate an interest in Artificial Intelligence, automation, and AI agent development.
• Exhibit strong written and verbal communication skills, enabling effective collaboration with global stakeholders.
• Show attention to detail, strong organizational skills, and the ability to manage multiple activities simultaneously.
• Demonstrate an interest in exposure to ITIL-based service management practices and ITSM platforms such as Jira Service Management (JSM), ServiceNow, or BMC would be an added advantage.
• Demonstrate a proactive mindset with a willingness to learn, innovate, and contribute to service improvement initiatives.

Work Experience 02years