Intern - IT Technical Support Specialist

• Area of Interest: Information Systems & Technical Support
• FTE/Hours per pay period: .5
• Department: Regional Services- WL
• Shift: 30 hours/week between the hours of Monday-Friday 8am-5pm
• Job ID: 187664

Overview We are hiring an Intern - IT Technical Support to join our team at UnityPoint Health! The Intern provides limited technical support and other administrative duties, as directed by the IT Technical Support Specialists and their supervisors. This position is intended for individuals pursuing education in Information Technology careers and can be used to complete internship or other work-study requirements.

Hours: 30 hours/week between the hours of Monday-Friday, 8am-5pm

Location: Waterloo, IA - Allen Hospital

Why UnityPoint Health? At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.  Here are just a few:

• Expect paid time off, parental leave, 401K matching and an employee recognition program.
• Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.
• Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.

Find a fulfilling career and make a difference with UnityPoint Health.

Responsibilities Department & Technical Support: Under direction from IT Technical Support Specialists and/or their supervisors:

• Performs quarterly end of lease activities as assigned
• Assists on local and enterprise IT projects
• Works collaboratively and closely with local CDS team members to ensure customer satisfaction needs are accomplished in acceptable timeframes
• Performs necessary system upgrades, repairs and maintenance on computer systems and peripherals
• Installs, integrates, and configures new computer systems
• Utilizes problem tracking system and procedures utilized by IT, and communicates needed changes to the system administrator

Customer Service:

• Works collaboratively and closely with Regional Service Manager, customers, other IT team members to ensure customer satisfaction needs are accomplished in acceptable timeframes
• As directed, interacts with customers to ensure hardware and software needs are met in acceptable timeframes

Business Support:

• As directed, supports Corporate Unified Communications and Video Conferencing solutions as required and able
• Completes special projects and required reports as assigned
• Performs other duties as requested to facilitate the smooth and effective operations of the department

Qualifications Education:

• High School Diploma or GED and enrollment in post-secondary education towards a degree in Information Technology or related field

Experience:

• Requires experience with personal computers

Licenses/Certifications:

• Valid driver’s license when driving any vehicle for work-related reasons

Knowledge, Skills, & Abilities:

• Basic knowledge of computer systems and software
• Requires strong oral and written communications skills to effectively work with all levels of management throughout the UnityPoint Health, its subsidiaries and affiliates
• Must have basic telephone and typing skills
• Ability to work as a team member, creating and maintaining effective working relationships
• Ability to understand and apply guidelines, policies and procedures