Intern - Tourism

JOB ROLE

We are looking for an Intern – Cruise to support the Cruise team in daily sales coordination and operational
tasks. This internship provides hands-on exposure to cruise bookings, customer service, and travel documentation.

MAIN RESPONSIBILITIES

1. Assist in preparing cruise quotations and proposals.
2. Support the sales team in coordinating cruise bookings, accommodations, transportation, and related travel arrangements.
3. Liaise with cruise lines, travel agents, and service providers to secure reservations and confirm booking details.
4. Assist in monitoring itineraries and ensuring accuracy of travel documentation.
5. Support daily travel management tasks and respond to customer enquiries (calls and emails) under supervision.
6. Assist in checking visa requirements and supporting visa application documentation.
7. Help handle booking amendments, refund requests, and ensure reservation details are accurately recorded.
8. Support follow-up on payments and ensure compliance with company terms and conditions.
9. Engage in events such as MAS Travel Fair, MATTA Fair, and exclusive Travel Talks as needed.
10. Safeguard and not disclose customer (personal and organization) details and the company’s confidential information.
11. Perform any other duties at the discretion of the company.

JOB REQUIREMENTS

• Currently pursuing a Diploma/Degree in Tourism, Hospitality, Business, or a related field.

• Good communication and interpersonal skills.

• Basic knowledge of the travel industry is an added advantage.

• Detail-oriented, organized, and able to manage tasks effectively.

• Proficient in Microsoft Office applications.

• Willing to learn, take on new challenges, and work effectively in a team environment.