Intern, Training and Service Quality

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Job Location: Terminal 4

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About Us

SATS is Asia's leading provider of food solutions and gateway services. Using innovative food technologies and resilient supply chains, we create tasty, quality food in sustainable ways for airlines, foodservice chains, retailers and institutions. With heartfelt service and advanced technology, we connect people, businesses and communities seamlessly through our comprehensive gateway services for customers such as airlines, cruise lines, freight forwarders, postal services and eCommerce companies.

Fulfilling our purpose to feed and connect communities, SATS delights customers in over 55 locations and 14 countries across the Asia Pacific, UK, and the Middle East. SATS has been listed on the Singapore Exchange since May 2000. For more information, please visit www.sats.com.sg.

Job Description:
About Us

Headquartered in Singapore, SATS Ltd. is one of the world’s largest providers of air cargo handling services and Asia’s leading airline caterer. SATS Gateway Services provides airfreight and ground handling services including passenger services, ramp and baggage handling, aviation security services, aircraft cleaning and aviation laundry. SATS Food Solutions serves airlines and institutions, and operates central kitchens with large-scale food production and distribution capabilities for a wide range of cuisines.

SATS is present in the Asia-Pacific, the Americas, Europe, the Middle East and Africa, powering an interconnected world of trade, travel and taste. Following the acquisition of Worldwide Flight Services (WFS) in 2023, the combined SATS and WFS network operates over 225 stations in 27 countries. These cover trade routes responsible for more than 50% of global air cargo volume. SATS has been listed on the Singapore Exchange since May 2000. For more information, please visit www.sats.com.sg

Why Join Us

At SATS, people are our greatest asset and we build our success on the knowledge, expertise and performance of every contributor, by embracing diversity and uniqueness. As part of our holistic approach and commitment to embracing FAM (Fulfilling, Appreciated, Meaningful) in the workplace, we offer the runway to develop Fulfilling careers that foster your career growth, recognising and Appreciating the strength of talent and capabilities that we continue to build internally; and inspiring and encouraging each other to make Meaningful contributions in the work we do at SATS.

Key Responsibilities

• Conduct briefings to staff during non-peak periods and use past cases as case studies during briefings.
• Conduct audits by using an existing audit checklist to perform audit checks at the counter and gate.
• Observe activities on the ground and identify possible areas of improvement.
• Construction and consolidation of effective course modules to drive operational and service excellence.
• Refresh and updating of existing training materials.
• Conduct random inspections according to the grooming guidelines and standards and SOPs.
• Develop SOPs and guidelines for business continuity plans (e.g. manual check-in).
• Lead and motivate operational staff to carry out their duties according to the requirements of the airlines.

Key Requirements

• Confident in Microsoft Excel, Word and Powerpoint
• Confident in communications
• Observant and meticulous to details
• Excellent writing skills to draft guidelines and procedures
• Ability to collaborate with others and get stakeholder buy-in to drive effective change management
• Have the drive to learn

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