Internal Account Manager

Hygiene Systems is growing, and we’re looking for a commercially driven Internal Account Manager to join our team and take ownership of an existing customer portfolio.

The main focus of this role is to grow our existing customer base. You’ll be responsible for building strong customer relationships, understanding their business, identifying opportunities and turning those opportunities into additional revenue for Hygiene Systems.

This is a sales-focused, office-based role. You’ll spend a significant amount of your day proactively contacting customers, following up on opportunities and having commercial conversations.

This is not a passive account management role. We are looking for someone who enjoys picking up the phone, making things happen and finding ways to grow an account.

Experience working in a high-volume outbound calling environment will be highly advantageous.

If you enjoy sales, building relationships, identifying opportunities and being rewarded for the results you achieve, this could be the role for you.

Your Main Focus – Growing Existing Customers

Your primary responsibility will be to increase the value of our existing customer portfolio.

You’ll look beyond what a customer currently buys from us and identify where we can do more for them.

This could include:

• Introducing additional Hygiene Systems products and services
• Increasing consumable volumes
• Identifying opportunities for additional washroom services
• Winning additional sites within existing customer groups
• Introducing customers to new products and solutions
• Identifying areas where customers are currently using another supplier
• Following up on quotes and proposals and converting opportunities
• Building relationships with key decision-makers and influencers
• Asking the right questions to uncover new opportunities
• Retaining customers while continually looking for ways to grow the relationship

The goal is simple: keep our customers, grow our customers and increase the revenue we generate from each relationship.

Office-Based & Phone-Focused

This is an office-based sales role, working closely with our wider sales and account management team.

You will be expected to make regular and proactive outbound calls to customers. This will be a busy, phone-focused environment where follow-up and consistency are critical to success.

You’ll need to be comfortable making a high volume of calls, speaking confidently with customers, handling objections and asking for the business.

If you enjoy being on the phone and turning conversations into opportunities, you’ll thrive in this role.

Portfolio Ownership & Performance

You’ll take ownership of your customer portfolio and be accountable for its growth.

You will:

• Manage and prioritise your customer portfolio
• Identify and qualify growth opportunities
• Maintain an active sales pipeline
• Follow up on proposals, quotes and pending agreements
• Track opportunities through to close
• Maintain accurate CRM and pipeline information
• Conduct installation follow-ups
• Onboard customers onto Hoop247 and encourage system usage
• Support strong customer retention
• Ask satisfied customers for Google reviews

How You’ll Be Measured

Your success will be measured on your ability to grow the existing customer base, including:

• Portfolio revenue growth
• Customer retention
• Upsell and cross-sell conversion
• Proposal-to-close ratio
• Outbound call activity
• Pipeline growth and management
• Achievement of revenue targets

What We’re Looking For

We’re looking for someone who is commercially driven, proactive and motivated by results.

Ideally, you’ll have:

• Experience in Internal Sales, Telesales, Account Management or B2B Sales
• Experience making high-volume outbound calls is highly advantageous
• A strong commercial mindset
• Confidence having sales and pricing conversations
• Strong upselling and closing skills
• Excellent communication and relationship-building skills
• Resilience and persistence with follow-up
• The ability to work comfortably to KPIs and revenue targets
• Strong organisation and attention to detail
• A self-starter mentality and a genuine desire to grow revenue
• The confidence to pick up the phone and make the call

You don’t need to wait for customers to come to you. We’re looking for someone who sees an opportunity and goes after it.

What’s In It For You?

• Competitive base salary
• Uncapped commission on growth and upselling
• Annual incentive bonus when your annual revenue target is achieved
• Your birthday off – an additional paid day of leave every year
• Structured systems, processes and support
• An established customer portfolio with significant growth opportunity
• Career progression opportunities
• A supportive and experienced sales team
• Access to Hoop247, our technology platform that gives customers greater visibility and control over their hygiene services

Ready to Grow?

If you’re looking for an office-based sales role where you can build relationships, make a high volume of calls, uncover opportunities and directly influence your earnings, we want to hear from you.

Your success will be measured by how much you grow the customers you look after.

When applying, please include a short paragraph outlining:

• The size and value of the portfolio you have managed
• Revenue growth you have achieved
• Your experience with outbound calling
• Your experience working towards KPIs and revenue targets
• An example of how you have grown an existing customer account