Internal Account Manager

Your Opportunity
Join one of Australia's leading retail businesses during the most exciting time of the year.

We're seeking an enthusiastic and highly organised Internal Account Manager to support our team through a high-volume seasonal sales period.
  
Working with corporate customers across Australia, you'll manage inbound enquiries, coordinate new customer onboarding, guide customers through available solutions, and ensure orders progress smoothly from enquiry through to completion.

This is a fast-paced role that requires exceptional organisation, strong communication skills, and the ability to manage multiple priorities at once.

This temporary contract will commence in mid October and run through to the end of November, supporting a peak trading period.

Your Role

• Responding to inbound sales enquiries from new and existing corporate customers
• Guiding customers through product options, pricing, branding opportunities and ordering processes, specifically for their Christmas range.
• Managing customer orders from enquiry through to confirmation
• Coordinating customer orders, ensuring accuracy and timely processing
• Working closely with customers to meet deadlines during a high-volume sales period
• Managing multiple customer requests simultaneously while maintaining exceptional attention to detail
• Updating and managing customer information through HubSpot CRM
• Process and manage orders through Shopify
• Assisting customers with alternative product recommendations if specific items become unavailable
• Working collaboratively with internal teams to ensure a smooth customer journey

What We're Looking For

• Previous experience in customer service and sales support, account coordination or customer success
• Outstanding communication and relationship-building skills
• Strong time management skills and the ability to juggle multiple priorities
• A proactive and solutions-focused approach
• High attention to detail and accuracy
• Confidence working in a fast-paced environment with changing priorities
• A customer-first mindset balanced with a strong commercial focus
• Experience using CRM systems such as HubSpot (highly regarded)
• Experience using Shopify or similar order management platforms (desirable)
• Proficiency across Microsoft 365

You'll Thrive in This Role If You

• Enjoy building relationships with customers
• Love working in a busy, high-energy environment
• Can think quickly and find solutions when challenges arise
• Take pride in delivering exceptional customer experiences
• Are organised, efficient and able to work with urgency during peak periods
• Enjoy being part of a team that works hard and celebrates success

What's in it for you?

• Competitive hourly rate
• Supportive and collaborative team environment
• Opportunity to gain exposure to corporate sales and customer experience
• Work with a well-established and growing Australian business
• Be part of the excitement of the Christmas season
• Hours 8am - 4pm
• This is an onsite role

**If you're a highly organised people-person who loves providing outstanding customer service in a fast-paced environment, we'd love to hear from you.

Apply Now!**

Please send your resume by clicking on the apply button.

Learn more about Woodforde Group and how we can help you: 
https://woodfordegroup.com.au/At Woodforde Group we support and celebrate diversity and do not discriminate. We are for all people, regardless of difference, and know that the more inclusive we are the stronger our work culture and the better our service delivery will be. All employment is decided on the basis of qualifications, experience, merit and business needs. We encourage people of all ages, backgrounds, orientations and walks of life to apply and feel comfortable in their own skin.