Internal Account Manager

About the role

We are seeking an Internal Account Manager to join a team in New Plymouth, Central Taranaki. This is a full-time position that plays a crucial role in nurturing and expanding their existing client relationships. As an Internal Account Manager, you will be the primary point of contact for our valued clients, ensuring their needs are met with exceptional service and support.

This role is fundamental to the business growth strategy, as you will be responsible for maintaining strong relationships, identifying upselling opportunities, and ensuring client satisfaction and retention.

We would also consider a graduate for this role with the right attitude to learn as this company has a supportive team environment.

What you'll be doing

• Managing and nurturing relationships with existing clients to ensure their continued satisfaction and loyalty
• Serving as the primary point of contact for assigned accounts, responding promptly to client inquiries and concerns
• Identifying opportunities for upselling and cross-selling additional services or products to existing clients
• Preparing and delivering regular account reviews and performance reports to clients
• Coordinating with internal teams to ensure seamless service delivery and client success
• Monitoring client usage patterns and engagement to proactively identify areas for improvement
• Gathering client feedback and communicating it to relevant departments to drive service enhancements
• Maintaining accurate and up-to-date client records and account information in our CRM systems
• Working towards and exceeding assigned revenue targets and KPIs
• Building strategic relationships with key decision makers within client organisations

What we're looking for

• Proven experience in account management, client relationship management, or a similar customer-facing sales role desired but not essential

• Strong communication and interpersonal skills, with the ability to build rapport and trust with clients

• Excellent organisational and time management abilities, with capacity to manage multiple accounts simultaneously

• Demonstrated ability to identify and capitalise on sales opportunities within existing client bases

• Proficiency with customer relationship management (CRM) software and Microsoft Office applications

• Strong problem-solving skills and a customer-centric approach to resolving issues

• Ability to work independently whilst collaborating effectively with cross-functional teams

• A track record of achieving or exceeding sales targets and revenue goals

• Knowledge of the consulting industry or relevant sector experience is highly desirable

• Bachelor's degree or equivalent professional qualification in business, sales, or related field is preferred

• Professional development and training opportunities to enhance your skills and career progression

• Health and wellness initiatives, including access to employee assistance programmes

• Collaborative and supportive team environment where your contributions are valued

• Clear pathways for career advancement within the organisation

• Regular feedback and performance reviews to support your growth

The company partner closely with clients to support the successful delivery of New Zealand’s critical infrastructure projects. With a commitment to exceptional service and reliability, they respond quickly and deliver precisely what’s needed on time, every time, making them an essential distribution channel in the industry. With their origin dating back to the 1980s, The company has grown alongside the country’s infrastructure needs. Their strong company values and clear vision guide every decision they make.

The team has a growth mind-set and follows a strategic plan to achieve the company expansion goals.

Apply now

If you are an enthusiastic and results-driven individual with a passion for client relationships and account management, we would love to hear from you. Please submit your CV, a cover letter outlining any relevant experience. Join and be part of a dynamic team committed to excellence.