Internal Account Manager

Internal Account Manager – Major Accounts

Shapemakers Group | Somersby, Central Coast NSW | Full-time

About Shapemakers Group

Shapemakers Group is a newly formed business bringing together specialist manufacturing capabilities across aluminium, plastics and finishing, supplying the profiles, products and expertise that help customers create better solutions.

About the role

We are seeking an experienced Internal Account Managerto take ownership of the day-to-day management of our two largest and most strategically important customer accounts within our aluminium division.

This role will act as the key link between our customers and our Sales, Production, Fabrication, Supply Chain, Logistics, Purchasing and Finance teams.

You will manage the customer journey from enquiry and order through to production and delivery, ensuring accurate information, clear communication and strong service outcomes at every stage.

This role is based at our head office at Somersby on the Central Coast of NSW.

Key responsibilities

• Manage customer enquiries, orders, requirements and ongoing account activity
• Act as the primary internal contact and escalation point for major accounts
• Accurately process and maintain sales orders, pricing, delivery requirements and customer information within the ERP system
• Coordinate with Production Planning, Fabrication and Supply Chain to ensure orders are delivered on time and to customer requirements
• Monitor open orders and proactively identify and resolve production, supply or delivery risks
• Coordinate logistics and delivery requirements, keeping customers informed throughout the process
• Manage order changes, priority requests, short supply and other exceptions through to resolution
• Prepare and coordinate quotations, pricing updates and commercial correspondence
• Support forecasting, account planning and customer reviews
• Identify recurring issues and contribute to process and service improvements

About you

To be successful in this role, you will bring:

• Proven experience managing industrial or manufacturing-based customer accounts
• A strong understanding of manufacturing lead times, production planning, supply chain and logistics
• Advanced ERP experience, including sales order processing and order management, preferably within Microsoft Dynamics AX
• Strong customer service skills and the ability to manage multiple priorities and stakeholders
• Excellent written and verbal communication skills

Why join Shapemakers Group?

This is a fantastic opportunity to play a key role in the growth and development of a business supporting Australian manufacturing.

If you think you are the right fit for this role, we’d love to hear from you.

For any enquiries, please email [email protected]

Shapemakers Group is an equal opportunity employer