Internal Agency Head

About us

We are a marketing company dedicated to creating innovative campaigns and delivering exceptional results for our clients. We specialise in comprehensive advertising solutions and account management services, working with leading brands to develop strategic marketing initiatives. Our team is committed to excellence, creativity, and building lasting client relationships within the advertising, arts and media sector.

About the role

We are seeking an experienced Internal Agency Head to join us, based in South Tangerang, Banten. This is a strategic leadership position responsible for overseeing agency operations, managing key client accounts, and driving the success of our advertising and account management services. As Internal Agency Head, you will play a pivotal role in ensuring the agency operates efficiently, maintains high service standards, and achieves its business objectives. This role requires strong leadership capabilities, deep industry knowledge, and the ability to manage multiple stakeholders whilst maintaining focus on client satisfaction and agency profitability.

Key responsibilities

• Leading and managing the internal agency team, including staff supervision, performance management, and professional development
• Overseeing agency operations to ensure smooth workflow, efficient resource allocation, and adherence to project timelines
• Managing relationships with key client accounts and serving as the primary point of contact for strategic account matters
• Developing and implementing account strategies to maximize client satisfaction and agency revenue
• Coordinating with creative, media, and production teams to deliver high-quality advertising campaigns and solutions
• Monitoring agency performance metrics, client retention rates, and financial targets
• Ensuring compliance with industry standards and maintaining quality assurance across all agency deliverables
• Identifying business development opportunities and supporting the growth of the agency's client portfolio
• Liaising between internal teams and external clients to ensure clear communication and alignment on project objectives
• Preparing reports and presentations for senior management on agency performance and strategic initiatives

What we're looking for

• Proven experience in advertising or media agency management, with a track record of successfully leading teams and managing client accounts
• Strong understanding of agency operations, account management processes, and advertising campaign development
• Demonstrated ability to manage multiple client relationships simultaneously whilst maintaining high service levels
• Excellent leadership and people management skills, with the ability to motivate and develop team members
• Strong commercial awareness and understanding of agency profitability, budgeting, and financial management
• Excellent communication and interpersonal skills, with the ability to influence and negotiate with clients and internal stakeholders
• Experience in strategic account planning and client retention
• Knowledge of advertising industry trends, tools, and best practices
• Problem-solving ability and resilience in a fast-paced, dynamic environment
• Fluency in both Indonesian and English is essential for this role

What we offer

We offer a competitive contract position with the opportunity to lead a talented team in a dynamic agency environment. You will have the chance to work on diverse, challenging advertising campaigns and develop meaningful client relationships. We value professional growth and provide opportunities for continued learning within the advertising and media industry. The role offers exposure to strategic business operations and the satisfaction of driving agency success. We support our team members with a collaborative working environment and recognition for outstanding contributions to client satisfaction and agency performance.

Apply now

If you meet the above criteria and are interested in this exciting opportunity to lead our agency, we would like to hear from you. Please submit your application, including your CV and a covering letter detailing your relevant experience in agency management and account leadership.