Internal Audit

Key Responsibilities

• Plan and conduct operational internal audits across various departments based on the annual audit plan and identified business risks.
• Review departmental SOPs, policies, workflows, and operational processes to assess whether they are properly implemented and followed.
• Evaluate the effectiveness of internal controls and risk mitigation measures within business operations.
• Identify process gaps, control weaknesses, inefficiencies, compliance issues, and potential operational risks.
• Perform process walkthroughs, sample testing, documentation reviews, and transaction testing to validate compliance with established procedures.
• Review operational activities such as HR processes, recruitment, employee records, claims, procurement, finance-related processes, customer operations, and other shared-service functions where applicable.
• Assess whether proper segregation of duties, approval processes, documentation, and access controls are in place.
• Conduct follow-up reviews to ensure that agreed corrective and preventive actions have been implemented effectively.
• Prepare clear and structured internal audit reports covering audit observations, risk implications, root causes, and practical recommendations.
• Work with process owners and department heads to develop and monitor action plans for identified audit findings.
• Provide recommendations to improve operational efficiency, process consistency, governance, and internal control effectiveness.
• Support management in identifying emerging operational and business risks and recommend appropriate mitigation measures.
• Assist in reviewing and updating SOPs, internal policies, and control procedures when gaps are identified.
• Maintain proper audit documentation, working papers, evidence, and follow-up records.
• Support management and other stakeholders on special reviews, investigation-related assignments, or ad-hoc operational risk assessments when required.
• Stay updated on relevant regulatory requirements, industry practices, internal policies, and emerging operational risks.

Requirements

• Bachelor’s degree in Accounting, Finance, Business Administration, Risk Management, Internal Audit, or a related field.
• 1–3 years of experience in internal audit, operational audit, risk management, compliance, process improvement, or a related field.
• Candidates with experience in BPO, shared services, operations, or multi-department environments will have an added advantage.
• Fresh graduates with relevant internship experience in internal audit, risk, compliance, or process improvementmay be considered for junior roles.
• Good understanding of internal controls, operational risk, audit principles, and process evaluation.
• Able to review and understand SOPs, workflows, policies, and business processes and identify gaps or inconsistencies.
• Strong analytical and problem-solving skills with good attention to detail.
• Able to conduct process walkthroughs, testing, documentation review, and audit sampling.
• Strong communication and interpersonal skills, with the ability to work with stakeholders across different departments.
• Good report-writing skills with the ability to present audit findings and recommendations clearly and objectively.
• Proficient in Microsoft Excel, Word, and PowerPoint; experience with audit, risk, or data-analysis tools is an advantage.
• Professional certifications such as CIA, CPA, ACCA, CIMA, CRMA, or relevant risk/compliance certifications are an advantage.
• High level of integrity, confidentiality, independence, and professionalism.
• Willingness to work independently and engage with different departments to obtain information and follow up on audit findings.