Internal Audit Manager

Job Summary

The Audit Manager Process & Operational Audit is responsible for leading risk-based operational and process audit engagements across Epiq's global business functions. This role evaluates the effectiveness of business processes, internal controls, governance practices, and operational performance to identify risks, drive efficiencies, and support continuous improvement initiatives.

The successful candidate will partner with business leaders to provide independent assurance, identify opportunities to strengthen controls, improve service delivery, enhance operational effectiveness, and ensure compliance with organizational policies and applicable regulatory requirements. This role requires strong analytical capabilities, business acumen, stakeholder management skills, and experience leading complex operational audit engagements in a dynamic, global environment.

Essential Job Responsibilities

• Lead and manage end-to-end operational and process audit engagements, including planning, fieldwork, reporting, and remediation follow-up.
• Develop and execute risk-based audit plans that align with organizational objectives and emerging business risks.
• Evaluate business processes, operational workflows, and internal controls to identify inefficiencies, control gaps, and opportunities for improvement.
• Conduct operational risk assessments and recommend practical solutions to enhance governance, productivity, quality, and compliance.
• Assess adherence to company policies, procedures, contractual obligations, and applicable regulatory requirements.
• Partner with business leaders and functional teams to drive corrective actions and sustainable process improvements.
• Analyse audit findings and prepare clear, concise reports and presentations for senior leadership.
• Monitor and validate remediation activities to ensure timely resolution of audit observations.
• Identify trends, root causes, and recurring issues to support enterprise-wide continuous improvement initiatives.
• Collaborate with external auditors, compliance teams, and stakeholders on audit-related matters as required.
• Mentor and develop audit team members while fostering a culture of accountability, collaboration, and operational excellence.
• Support special reviews, investigations, risk management initiatives, and strategic projects as needed.

Qualifications & Requirements

• Bachelor's degree in Accounting, Finance, Business Administration, Operations Management, Risk Management, or a related field. Master's degree or relevant advanced qualification is preferred.
• 5-10 years of progressive experience in Internal Audit, Operational Audit, Process Audit, Risk Management, Compliance, or Business Process Improvement.
• Proven experience leading complex operational audits and managing audit teams.
• Experience working within a global, technology-enabled, professional services, legal services, or business process outsourcing environment is highly desirable.
• Demonstrated success in evaluating business processes, recommending improvements, and driving organizational change.

Skills & Competencies

• Operational & Process Auditing
• Risk Assessment & Risk Management
• Internal Controls Evaluation
• Business Process Analysis
• Process Improvement & Optimization
• Root Cause Analysis
• Governance & Compliance
• Data Analytics & Reporting
• Internal Audit Methodology
• Regulatory Compliance Audits
• Project Management
• Stakeholder Management
• Strategic Thinking & Problem Solving
• Quantitative Analysis
• Strong Written & Verbal Communication
• Executive-Level Presentation Skills
• People Management & Team Leadership
• Professional Collaboration
• High Attention to Detail and Accuracy

Preferred Certifications

• Certified Internal Auditor (CIA)
• Certified Risk Management Assurance (CRMA)
• Lean Six Sigma Green Belt or Black Belt
• Certified Information Systems Auditor (CISA) or other relevant certifications preferred
• Ability to work effectively in an office or hybrid work environment.
• Ability to sit, stand, and use standard office equipment for extended periods.
• Occasional domestic and international travel may be required based on business needs.

Why Join Epiq

At Epiq, we combine people, process, and technology to help clients address complex legal, compliance, and business challenges. This role offers the opportunity to influence enterprise-wide operational excellence, strengthen risk management practices, and drive meaningful business improvements across a global organization. [epiqglobal.com]