Internal Audit Support Operations Manager (Head Office & IT Audit)

Leads and manages the audit of the company’s support operations and its Information Technology (IT) environment — providing independent, objective assurance that governance, risk-management, and controls over support operations functions and IT are adequate and effective. The role oversees both in-house teams and co-sourced IT audit specialists and supports regulatory compliance and sound decision-making, with accountability for IT audit results retained within Internal Audit.

Basic Qualifications:

• Minimum of 7–10 years of internal and/or external audit experience covering head office / functional and IT audit, including at least 3–5 years in a supervisory or managerial capacity. Experience overseeing co-sourced / outsourced IT audit engagements is an advantage; banking, microfinance, or financing-company experience preferred.
• Bachelor’s degree in Accountancy, Information Technology / Systems, Finance, or a related field. A Master’s degree is an advantage.
• Certified Internal Auditor (CIA), Certified Information Systems Auditor (CISA), and/or Certified Public Accountant (CPA) preferred; CFE or CRMA an advantage.
• Strong knowledge of the IIA IPPF, enterprise risk management, IT general and application controls (ITGC / ITAC), cybersecurity risk, and data analytics; ability to govern co-sourced IT audit arrangements; strong leadership and stakeholder-management skills; handles confidential information with integrity.

Duties:

• Develops the annual risk-based audit plan for support operations and IT; aligns it with the Internal Audit plan approved by the Audit Committee.
• Oversees the execution of support operations (finance, treasury, operations, procurement, HR, administration); ensures quality, timeliness, and conformance with standards.
• Oversees the company’s IT audits — IT, cybersecurity, and systems audits — whether performed in-house or through co-sourced specialists; set IT audit scope and risk coverage.
• Governs co-sourced IT audit providers — approves scope, monitors delivery, and reviews quality — ensuring findings are owned by Internal Audit and reported to the Committee as IA’s, retaining accountability.
• Supervises and develops the Internal Audit Officer and the Audit Specialists/IT Auditor(s); manages workload distribution and performance.
• Presents support operations audit results and recommendations to the Internal Audit Head and, as required, the Audit Committee.
• Drives knowledge transfer from co-sourced specialists to build in-house IT audit capability (supporting the Phase 3 / 2027 in-house IT Auditor); recommend control and process improvements.
• Performs other duties required by superior from time to time.
• Head Office – Ortigas Center, Pasig City.