Internal Collection Associate

Duties and Responsibilities:

• Initiate and receive calls with customers whose accounts are overdue by 1 to 5 days, utilizing effective communication techniques to negotiate and arrange suitable payment plans.
• Gather and verify customer information, including contact details, payment history, and outstanding balances, by accessing in SOFIA system.
• Assist customers in making payments through various available channels (e.g., GCash, PayMaya, Cebuana, and other authorized partners).
• Remind clients of their upcoming due dates to ensure timely payments and prevent delays in the collection process.
• Maintain accurate and up-to-date records of collection activities in accordance with company policies.
• Escalate unresolved or problematic accounts to the immediate supervisor for further action.

Job Specifications:

• Bachelor's Degree in Business Administration, Finance, or related field (preferred)
• Previous experience in collections, customer service, or related roles is an advantage.
• Strong communication, negotiation, and interpersonal skills.
• Ability to handle difficult conversations with empathy and professionalism.
• Proficiency in using collection systems, databases, and MS Office applications
• Detail-oriented, organized, and capable of working under pressure.