Internal Control Manager

Summary of Key Responsibilities

Corporate-Level Coordination:

• Collaborate with corporate leadership to ensure alignment between internal control frameworks and the company’s strategic objectives.
• Serve as the primary liaison between the central finance team and hotel-level operations.

Auditing & Compliance Enforcement:

• Perform routine audits across all hotels to assess compliance with financial controls, policies, and operational standards.
• Generate comprehensive audit reports highlighting findings, risks, and recommendations, ensuring these are shared with hotel management and the corporate team.

Operational Risk Management:

• Oversee and analyze critical reports, such as high-balance reports, guest ledger reconciliations, and revenue adjustments, across all properties.
• Monitor exceptions, such as deviations from approved rates or excessive discounts, and ensure corrective actions are taken.

Policy Development & Implementation:

• Define and roll out standardized policies for key processes, such as revenue recognition, expense approvals, and credit management.
• Work with property leaders to adapt these policies to local operational nuances without compromising control integrity.

Property-Level Guidance:

• Conduct on-site visits to individual hotels to assess control execution and provide support for resolving compliance challenges.
• Ensure all ancillary revenue streams (e.g., spa, parking, telecommunications) are consistently recorded and reported.

Performance Benchmarking & Reporting:

• Track and analyze financial performance across hotels to identify trends, outliers, and opportunities for improvement.
• Prepare executive-level dashboards summarizing compliance and control effectiveness for senior management.

Technology & Systems Management:

• Oversee the use of technology, including PMS, POS, and revenue management systems, to ensure accurate data capture and reporting.
• Collaborate with IT to implement or enhance systems that support internal controls and audit processes.

Procurement oversight

• Work with logistic team to implement proper processes for purchasing at group level as well as the hotel locations
• Collaborate with IT to explore automation for these processes if possible

Qualifications

Education & Certification:

• Diploma or Degree in Accounting, Finance, Business Administration, or a related field.
• Relevant professional certifications, such as Certified Internal Auditor (CIA) or Certified Public Accountant (CPA), are preferred.

Experience:

• Minimum of 5 years overall experience in internal audit, risk management, or compliance, with at least 3 years (mandatory) exposure within the hospitality industry.
• Experience managing internal controls for a multi-property organization is also mandatory.

Skills & Expertise:

• Strong knowledge of internal audit frameworks, risk assessment methodologies, and control testing processes.
• Expertise in multi-site compliance monitoring and operational efficiency improvements.
• Advanced proficiency in financial systems, including Microsoft Office (Excel, Word, PowerPoint) and hotel-specific systems (e.g., PMS, POS).

Leadership & Communication:

• Exceptional leadership skills to influence cross-functional teams and drive compliance across multiple properties.
• Strong written and verbal communication skills, with the ability to prepare detailed reports and deliver presentations to senior leadership.