Castle Insurance

Are you an experienced Loss Adjuster with a background in residential building and estimating? We’re looking for a Loss Adjuster based in Western Australia to manage residential property claims from assessment through to resolution. You’ll work closely with customers, builders and internal teams to deliver fair, practical and cost-effective outcomes, while providing clear advice and support throughout the claims process.
About Us
Sure Insurance and Castle Insurance are part of the same group, working together to deliver simple, fair and transparent insurance solutions for customers and broker partners.
Sure Insurance is on a mission to bring the fair back to insurance. We put people at the centre of what we do, with a focus on doing what’s right, keeping things simple and continuously improving how we operate. At the heart of our business is understanding and pricing risk effectively, while delivering clear and fair outcomes for our customers and partners.
Castle Insurance, launched in 2025, is our broker-exclusive brand, providing Home &amp; Contents insurance across Accidental Damage, Defined Events and Residential Landlord products. Originally underwritten by QBE, and soon to be Canopius, it has quickly grown to become a major market participant with strong growth prospects.
Sure is currently 70% owned by the Steadfast Group.
Key responsibilities
<ul>
<li>Conduct assessments of insured residential properties</li>
<li>Prepare detailed reports identifying cause, coverage, damage, and recommended repair methodologies</li>
<li>Review scopes of work and expert reports to ensure timely and cost-effective repair solutions</li>
<li>Negotiate and agree on scopes of work and associated costs with key stakeholders</li>
<li>Provide expert advice, service, and guidance to customers throughout the claims process</li>
<li>Manage end-to-end claims, balancing cost, quality, and service outcomes in collaboration with the Claims Operations Team</li>
</ul>
About you
<ul>
<li>Proven experience in residential building and estimating</li>
<li>Strong customer service and relationship management skills</li>
<li>Excellent communication, negotiation, and conflict resolution capabilities</li>
<li>Highly developed organisational skills with strong time-management abilities</li>
</ul>

Internal Loss Adjuster

Internal Loss Adjuster

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