Internal Only - EMS Supervisor - Field Operations

What You'll Be Doing

Are you ready to take your EMS career to the next level? Do you thrive in high-pressure environments where leadership, quick thinking and compassion can make a life-saving difference? If you're passionate about guiding teams, improving systems and making a tangible impact every single day, this is your calling! We’re seeking a dedicated, experienced and visionary EMS Supervisor – Field Operations to lead by example, support field personnel and help shape the future of emergency medical services in our community.

Essential Functions:
Provide direct management, supervision and support of daily field staff and incident response in operational and clinical roles

Serve as the first line of supervision in the EMS Department by leading and supporting a team of EMTs and Paramedics as they respond to emergencies

Utilize your excellent interpersonal skills to directly address issues with employees, partners and the public

Play an integral role in managing the EMS System through employee supervision, resource management, complaint and unusual event investigations, and task prioritization

Notes:
At the conclusion of this assessment center, the EMS Department will establish a promotional eligibility list of candidates who have successfully completed the assessment center. This list will be used to fill vacancies in the EMS Supervisor – Field Operations position that occur after the initial selections from this process are made. It will not be used to fill vacancies for any other position.

This list will remain in effect through April 30, 2027. Vacancies occurring after that date will be filled through a new assessment center process.

The Department may end the list before that date if it is exhausted or if operational needs change.

The Department will consider candidates on the list in order of performance in the assessment center process. The Department may conduct an additional interview prior to selection. Placement on the list does not guarantee promotion.

To remain eligible, candidates must continue to meet the position’s minimum qualifications and all county and department requirements at the time of selection. A candidate may be removed from the list if they: separate from county employment; no longer meet minimum qualifications; receive disciplinary action at or above Written Warning; or decline a promotion offer from the list.

About Our Team

Wake County EMS is a cutting-edge emergency medical services system that is responsible for providing EMS services throughout Wake County including within each of the county’s 12 local municipalities. We have well-developed mobile integrated health (community paramedicine) and research programs. We responded to over 140,000 requests for 911 EMS services in 2025. We greatly value the enrichment we receive through diversity in our staff, and we are continuously working to enhance that diversity and create spaces where all employees can thrive.

The Basics (Required Education and Experience)

Associate's degree in Emergency Medical Services or related field

Five years of experience as a paramedic in the Wake County EMS System

Valid Driver's License and "safe" driving record

Certification as a North Carolina Emergency Medical Technician – Paramedic (EMTP)

Equivalent education and experience are accepted

Please include ALL prior work experience on your application and resume.

Beyond the Basics (Preferred Education and Experience)

Bachelor's degree in Emergency Medical Services or equivalent

Two plus years of experience as a Field Training Officer or Advanced Practice Paramedic in the Wake County EMS System

Completion of the Wake County EMS System Relief District Captain Program

Completion of major incident management coursework

How Will We Know You're 'The One'?

Supervisory skills with the ability to provide guidance and professional support to staff, offer regular feedback, hold staff accountable, and serve as a mentor

Ability to monitor/assess the performance of yourself, other individuals or organizations to make improvements or take corrective action

Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources

Ability to demonstrate excellence in critical thinking, communications, prioritization and conflict resolution skills

Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems

Ability to interact and communicate effectively with individuals and/or groups at all levels of the organization and within the community with tact and diplomacy

Ability to handle confidential and sensitive information with tact and discretion

Ability to maintain knowledge of Wake County EMS System treatment protocols and procedures, and Wake County EMS operating guidelines

Ability to maintain familiarity with emergency and prehospital medical care by constantly keeping up to date with mandatory paid continuing education required to maintain certification

Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases and deformities, including symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures

Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems

About This Position

Location: Public Safety Center Raleigh, NC 27601

Employment Type: Regular

Work Schedule: 12 Hour Shifts

Hiring Range: 37.53 - 48.78

Market Range: 37.53 - 60.04

Please include ALL prior work experience on your application and resume.

Posting Closing Date: 7:00 pm on 10/23/2026