Internal Ops Coordinator - Lab

This is a remote position. Candidates must reside within 50 miles of office location at 115 Gibraltar Road, Horsham, PA 19044.

Shift is as follows:

• Sunday & Monday 10:00am - 6:30pm
• Wednesday - Friday 3:30pm - 12:00am
• Off Tuesday & Saturday

The responsibilities, tasks, and duties of the jobholder might differ from those outlined in this job description and other duties may be assigned as part of the job.

• Leads by example. Has a high sense of integrity. Acts in a consistent manner and is always conscious of his/her impact on others.
• Document any escalation and report any unresolved problems to the Call Center Supervisor and, or Field Supervisor
• Notifying area managers of any issues that have surfaced due to tech error/dispatcher error or complaint from a facility.
• Taking client calls and handling account issues when applicable.
• Continuously observes queue activity to ensure all available agents are signed in and ready to take a call.
• Assists in conducting monitoring, coaching and development sessions providing both positive and constructive feedback.
• Monitors agents and provide training when appropriate.
• Monitors the CarrolltonSupervisorDesk (or other designated) email account.
• Sends updated Attendance notifications to the leadership team.
• Monitors the On-Call Supervisor phone as needed.
• Maintains discipline and order in the work environment.
• Solicits other departments for assistance with incoming calls when volume or hold times are high.

Experience

Required

• Minimum one year Dispatcher experience

Education

Required

• High School or better

Skills

Preferred

• Communication Skills
• Medical Terminology

Behaviors

Preferred

• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Team Player: Works well as a member of a group
• Leader: Inspires teammates to follow them
• Enthusiastic: Shows intense and eager enjoyment and interest
• Functional Expert: Considered a thought leader on a subject

Motivations

Preferred

• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
• Self-Starter: Inspired to perform without outside help

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.