Internal Sales Administrator

Job Description: Internal Sales and Administrator

Company Overview

Toolhome is an online e-commerce tool, hardware, and homeware wholesaler and retailer based in Cape Town, South Africa. We supply top-quality brands - including Makita, Bosch, Ingco, Total Tools, etc - and operate through our own web platform as well as major third-party digital marketplaces like Takealot, Amazon, Makro etc. We deliver nationwide via door-to-door courier services and the drop network, and we also offer localized click-and-collect fulfillment.

Role Overview

We are seeking a highly organized, resourceful, and motivated Internal Sales and Administrator to join our Cape Town team. The successful candidate will play a critical role in managing day-to-day sales processing, e-commerce order fulfillment, inventory coordination, and general office administration to ensure a seamless experience for our customers.

Key Responsibilities

• Internal Sales & E-Commerce Support:
• Process and fulfill daily online orders from our custom web platform and third-party digital marketplaces like Takealot.
• Respond promptly to customer inquiries via email and the switchboard, providing product information and general sales support.
• Assist in maintaining accurate product listings, pricing, and promotions across our digital sales channels.
• Administration & Operations:
• Perform general administrative duties, including managing inbound calls and company emails.
• Generate and process supplier invoicing, customer quotes, and receipts.
• Coordinate nationwide shipping logistics (including PARGO) and manage localized click-and-collect order fulfillment.
• Order office stationery and oversee basic office organizational requirements.
• Inventory & Stock Control:
• Monitor stock levels and manage inventory for high-volume hardware brands using our CloudGenie inventory management platform.
• Conduct regular physical stock counts, comparing them against system units, and investigate any stock variances.
• Assist with receiving stock deliveries and coordinating with the warehouse for dispatch.

Key Requirements

• Proven experience in an internal sales, business administration, or stock control role.
• Strong computer literacy, including proficiency in Microsoft Office and inventory or accounting software.
• Prior experience in the e-commerce sector, particularly with Amazon Seller Central and Takealot seller portals is highly preferred.
• Familiarity with the hardware, homeware, and power tools industry is a strong advantage.
• Excellent written and verbal communication skills.
• Strong organizational and time-management abilities, with a proven capacity to adapt to a fast-paced retail environment.

Application Question(s):

• Do you have Amazon Seller Central and Takealot Seller Portal Experience?
• Do you live in Cape Town and Able to Start ASAP?
• Did you include your CTC Remuneration Requirement in your application to us?

Work Location: In person