Internal Sales Administrator

About Futura Leathers

Founded in Italy in 1985, Futura Leathers is a proactive, hardworking and conscientious team specialising in the design, development and production of natural leather hides. Our leather is supplied worldwide for contract, residential, marine and automotive applications.

We take pride in providing our customers with excellent service and maintaining our international reputation for quality, service and value. We opened our UK office and warehouse in 2000 and continue to build on our commitment to excellence and customer satisfaction.

About the Role

We are looking for an organised, enthusiastic and proactive Internal Sales Administrator to join our welcoming team.

You will work closely with our sales representatives, customers and sister company in Italy, helping to ensure the smooth running of our day-to-day sales operations. This is a varied role involving customer service, sales administration, order processing, shipping arrangements and general office support.

Previous administrative experience and competent IT skills are desirable. Experience using Sage 50 Accounts would be an advantage but is not essential, as training will be provided for the right person.

We are looking for someone who enjoys working as part of a team, communicates confidently with customers and colleagues, and is willing to learn and get involved in the wider business.

Key Responsibilities

• Answering incoming telephone calls and dealing with customer enquiries
• Monitoring and actioning emails received through the Sales inbox
• Preparing pro forma invoices for UK and international customers
• Entering sales orders and dispatch notes into Sage and managing the associated documentation
• Processing daily customer payment transactions accurately
• Arranging daily courier collections for UK and international shipments
• Obtaining worldwide shipping quotes for customers
• Carrying out administration and research on new and existing customers to support our sales representatives
• Processing and managing Futura SPA store orders
• Researching new market opportunities and helping identify potential customers and areas for business growth
• Maintaining good working relationships with customers, sales representatives and our sister company in Italy
• Providing general administrative support and assisting with other duties as required by the business

About You

We are looking for someone who is:

• Organised, reliable and able to manage their workload effectively
• Proactive, with a positive and practical approach to their work
• A good team player who enjoys working collaboratively with others
• Confident communicating with customers and colleagues by telephone and email
• Comfortable in a customer-facing role and able to build positive working relationships
• Confident using computers, with knowledge of Microsoft Word and Excel
• Accurate and attentive to detail, particularly when processing orders and payments
• Able to communicate clearly with good written English and grammar
• Receptive to training, feedback and learning new systems
• Flexible and willing to help colleagues and support the wider team when needed
• Interested in learning about the business and contributing ideas to improve how we work
• Other duties as dictated by the requirements of the Company

Previous experience with Sage is beneficial but not essential. We are happy to train the right person and provide support in areas where they may not have previous experience. We value the right attitude, willingness to learn and a proactive approach.

Working Hours

• Monday to Thursday: 8:30am – 5:00pm
• Friday: 8:30am – 2:30pm
• Lunch break: 12:30pm – 1:00pm each day
• 37.5 hours per week

Benefits

• 25 days' annual leave plus bank holidays
• Early finish every Friday at 2:30pm
• Free on-site parking
• Access to a Sage Employee Benefits account for you and one additional family member, offering discounts and deals with selected retailers
• A friendly and supportive team environment
• Training and support to help you develop your skills and knowledge of the business

Christmas closure: Our office closes over the Christmas and New Year period. Employees are required to reserve approximately 3 days of annual leave for this closure. The exact number varies depending on how the bank holidays fall and will be confirmed when the holiday calendar opens for the following year.

Ideal Candidate:

• A proactive thinker who is happy to suggest ideas and improvements
• A positive, enthusiastic team player with a good attitude
• Confident using IT systems, particularly Microsoft Word and Excel
• A great communicator who can build and maintain strong relationships with customers and colleagues
• Friendly, approachable and confident dealing with customers both in person and over the phone and email
• Able to provide excellent customer service and maintain the strong relationships we have built with our customers
• Receptive to training, feedback and learning new skills
• Able to communicate clearly, with good written English and grammar
• A good listener who takes care to understand customer needs and enquiries
• Organised, reliable and attentive to detail
• Flexible and willing to support other members of the team when needed

Job Types: Full-time, Permanent

Pay: From £13.50 per hour

Benefits:

• Canteen
• Free parking
• On-site parking

Work Location: In person