Internal Sales

About us

All Controls is a leading provider of industrial and commercial control solutions in the Gas, Electrical and HVAC industry. We pride ourselves on delivering high-quality products and exceptional customer service to businesses across the various sectors. Our team is dedicated to innovation, reliability, and building strong relationships with our clients. We create an environment where our employees can thrive, develop their careers, and contribute meaningfully to our continued success.

About the role

We are seeking an experienced Internal Sales professional to join our dynamic sales team at All Controls in Belmont, WA. This is a full-time position that will play a crucial role in driving our revenue growth and maintaining strong relationships with our existing and prospective customers. As an Internal Sales representative, you will be the backbone of our sales operation, managing inbound inquiries, processing orders, and providing expert product knowledge to customers. This role is essential to our business operations and offers the opportunity to make a direct impact on customer satisfaction and company performance.

Key responsibilities

• Handle inbound customer inquiries via phone, email, and online channels, providing prompt and professional responses
• Process customer orders accurately and efficiently, ensuring all details are correct and documentation is complete
• Provide product recommendations and technical support to customers based on their specific requirements and applications
• Maintain accurate and up-to-date customer records and transaction documentation in the company database
• Develop and nurture relationships with customers to increase repeat business and customer loyalty
• Collaborate with the external sales team to ensure seamless handover of leads and customer information
• Follow up on quotations and outstanding orders to drive conversion and ensure timely delivery
• Identify opportunities to upsell and cross-sell products based on customer needs
• Resolve customer inquiries and complaints professionally, escalating complex issues when necessary
• Maintain knowledge of current product offerings, pricing, and promotional activities

What we're looking for

• Proven experience in an internal sales, customer service, or sales support role, preferably within an industrial, manufacturing, or technical environment
• Strong communication skills with the ability to explain complex technical information in a clear and accessible manner
• Excellent organisational skills and attention to detail in order processing and documentation
• Proficiency with Sales Data systems, Excel and Microsoft Office applications
• Ability to multitask and prioritise effectively in a fast-paced environment whilst maintaining high accuracy
• A customer-focused mindset with a commitment to delivering exceptional service
• Strong numeracy skills and the ability to work confidently with quotes, pricing, and orders
• Ability to build rapport quickly and work collaboratively with team members across different departments
• Initiative and problem-solving skills with the ability to take ownership of customer issues
• Relevant sales qualification or certification (preferred)
• Experience in industrial controls, automation, or engineering sectors (advantageous)

What we offer

At All Controls, we are committed to supporting the wellbeing and professional development of our team members. We offer a competitive salary package commensurate with experience, along with a range of benefits designed to enhance your working life. These include opportunities for ongoing professional development and training, access to industry certifications, and a supportive work environment where your contributions are valued and recognised. We also provide flexible working arrangements where possible, supporting work-life balance for our employees. Our company culture emphasises teamwork, continuous improvement, and career progression, ensuring that committed individuals have opportunities to advance their careers within the organisation.

We are an equal opportunities employer and welcome applications from all qualified candidates. If you require any adjustments or alternative formats of information at any stage of the recruitment process, please do not hesitate to contact us.

Apply now

If you are interested in joining our team and would like to discuss this opportunity further, please submit your CV and a covering letter detailing your relevant experience and why you would be an excellent fit for this role. We look forward to hearing from you.