Internal Sales

For over 35 years, Arrow Uniforms has been designing, manufacturing, and sourcing high-quality clothing that gives brands an identity and keeps people safe at work. From our humble beginnings, we're proud to remain one of New Zealand's last full-service uniform manufacturers. Today, Arrow Uniforms supplies clients across New Zealand and Australia, from large government organisations to small businesses.

We're looking for a Sales Support person to join our team in Upper Hutt. This is an exciting opportunity to be part of a fast-paced, collaborative environment - supporting our Account Managers, our customers, and your own portfolio of accounts as Arrow continues to grow.

The Role

As a Sales Support person, you'll help our sales team move faster and more consistently, preparing quotes and proposals, keeping CRM records accurate, and coordinating the follow-up work that keeps deals and accounts moving. You'll also manage a portfolio of your own smaller accounts, make outbound calls to existing customers, and meet clients via Teams/Zoom to clarify their requirements.

It's a varied, hands-on role suited to someone who's just as comfortable on the phone or in a client meeting as they are formatting a proposal or updating a CRM record.

Key Responsibilities

Sales & Account Support

• Prepare and format quotes, pricing and proposals to a consistent standard

• Assist Account Managers with proposals, order follow-ups and documentation

• Coordinate artwork and product change requests with internal teams

• Maintain accurate, up-to-date customer records in CRM and ERP systems

Client & Account Management

• Manage your own portfolio of smaller accounts, including day-to-day requests

• Make outbound calls to existing customers as part of regular account reviews

• Meet with clients via Teams/Zoom to clarify order and product requirements

• Monitor and respond to inbound phone calls and customer enquiries

About You

We're looking for someone who's organised, proactive, and comfortable juggling admin, phone contact and client meetings in the same day.

You'll bring:

• Previous experience in sales support, sales administration, account management or customer service

• Confident and clear on the phone, with experience making outbound calls

• Comfortable managing your own small client base alongside supporting a wider team

• Strong attention to detail, particularly with pricing and documentation

• Good computer skills, including CRM/ERP systems (training provided)

• A proactive mindset and the confidence to take initiative

• Openness to use AI to improve the speed and efficiency of your workflow

Experience in apparel, uniforms, or product-based industries is an advantage — but what matters most is your attitude and willingness to learn.

Why choose Arrow

At Arrow, we pride ourselves on being more than just a workplace. We're a supportive, close-knit team that values collaboration, balance, and growth.

🏢 Modern facilities: Enjoy working in our brand-new HQ in Upper Hutt — with less city traffic! 🤝 Team spirit: A collaborative culture where people genuinely support one another. 🎉 Social connection: Regular morning teas, team lunches, and milestone celebrations. 📈 Growth opportunities: Regular training, coaching, and clear career pathways. 🎂 Birthday leave: Take a paid day off on your birthday after your first year! 💰 Bonus scheme: Company-wide performance bonus structure for all staff.

Eligibility

Applicants must have the legal right to live and work in New Zealand.

Next Steps

We typically advertise roles for at least two weeks to ensure applicants have time to learn about Arrow and put their best foot forward. During this time, we'll begin shortlisting for phone interviews. As we carefully review each application, please allow a few working days for us to get in touch.