Internal Sales

Location

Please only apply for the role if you are within a suitable distance to the office.

We do not offer remote working for this Role.

Salary: £30-£32k

While this role is ideally tailored for a junior professional, we warmly welcome applications from more experienced candidates and are happy to adjust the salary package to match your expertise.

About Us:

We are a leading valve distribution company, sourcing and supplying valves from Europe, China, and the UK to customers across these regions.

Internal Sales - Energy Department

Reports To – Internal Sales Manager, Energy Division

Location: Chipping Norton, Oxfordshire

Role Overview

We are seeking a customer-focused, technically minded, and organised Internal Sales professional to support our Energy Department, providing valve and flow control solutions to the Oil & Gas, Petrochemical, LNG, Hydrogen, and Power Generation sectors.

The role is focused on the preparation and management of accurate quotations, Technical support, customer service, and project-related enquiries. Working closely with customers, suppliers, and External Sales Managers, you will ensure enquiries are processed efficiently and professionally while supporting the department's sales objectives.

Full product and industry training will be provided.

Key Responsibilities

Customer Service

• Act as a primary point of contact for customer enquiries by phone and email.
• Provide a professional, responsive, and customer-focused service.
• Build strong relationships with customers and suppliers
• Manage enquiries through to a successful conclusion.

Quotations & Project Support

• Prepare accurate and competitive quotations for both standard and large project enquiries
• Review customer specifications, datasheets, and technical requirements.
• Ensure quotations are completed within agreed timescales and customer deadlines.
• Liaise with suppliers to obtain pricing, lead times, and technical information.
• Follow up quotations to maximise conversion opportunities.
• Support External Sales Managers with project opportunities and customer requirements.

Technical Knowledge

• Develop a strong understanding of valves, automation products, materials, and industry standards.
• Provide technical product support to customers and colleagues.
• Assist with product selection and application guidance.

CRM & Administration

• Create and manage quotations using the company's CRM system.
• Maintain accurate records of enquiries, quotations, customer interactions, and project opportunities.
• Utilise Microsoft Excel for quotation calculations, project costing, data analysis, and customer reporting.
• Ensure all customer and sales data is accurate and up to date.

Teamwork & Communication

• Work closely with Sales, Purchasing, Warehouse, and Technical teams.
• Maintain regular communication with External Sales Managers regarding customer activity and opportunities.
• Share product knowledge and support colleagues when required.

Quality & Compliance

• Verify products and documentation against customer requirements where required.
• Support Goods In inspections and report any non-conforming products.
• Ensure documentation, certification, and traceability requirements are met.

Skills & Experience

• Excellent verbal and written communication skills.
• Strong organisational and time-management abilities.
• High attention to detail, particularly when preparing quotations.
• Competent user of Microsoft Excel.
• Experience using CRM systems and sales administration software.
• Ability to understand and interpret technical specifications.
• Previous experience within valves, engineering, automation, oil & gas, or industrial distribution would be advantageous but not essential.
• Positive, proactive, and customer-focused approach.

Performance Expectations

• Deliver accurate quotations within agreed response times.
• Maintain high levels of customer satisfaction.
• Consistently update and manage opportunities within the CRM system.
• Develop strong product and industry knowledge.
• Contribute positively to the growth and success of the Energy Department.

Pay: £30,000.00-£32,000.00 per year

Benefits:

• Casual dress
• Company pension
• Free parking
• On-site parking

Work Location: In person