Internal Sales Manager

该职位来源于猎聘 Job Responsibilities / 岗位职责：

• Sales Enquiry & Pipeline Management

销售询盘与商机管理

• Oversee all inbound sales enquiries and ensure timely, structured responses
• Implement and maintain disciplined lead tracking and CRM usage
• Monitor pipeline health, opportunity ageing, and conversion rates
• 统筹所有客户主动发起的销售咨询，确保及时、规范地予以回复
• 推行并规范线索跟进机制，落实 CRM 系统常态化使用
• 监控商机健康度、商机停滞时长及成交转化率
• Quotation Management & Delivery 报价管理与交付
• Ensure all quotations are accurate, commercially viable, and professionally presented
• Enforce consistent pricing discipline and margin control
• Coordinate early-stage engagement with Engineering and Supply Chain to prevent delays
• Ensure alignment with company standards, specifications, and commercial terms
• 保证所有报价数据准确、具备商业可行性，且输出规范专业
• 严格执行统一定价规则，做好利润管控
• 前期协同工程与供应链部门对接，避免项目延误
• 确保报价符合公司标准、技术规范及商务条款
• Team Leadership & Performance

团队管理与绩效管控

• Lead, manage, and develop the internal sales and quotation teams
• Establish and monitor KPIs focused on speed, accuracy, and conversion
• Drive accountability, ownership, and continuous improvement within the team
• 领导、管理并培养内勤销售及报价团队
• 制定并监控时效、准确率、转化率相关关键绩效指标
• 在团队内部推行责任机制，强化主人翁意识，推动持续改善
• Cross-Functional Coordination 跨部门协同
• Act as the central interface between:

担任各部门之间的核心对接窗口

• Sales

销售部

• Engineering

工程部

• Procurement / Supply Chain

采购 / 供应链

• Operations

运营部

• Ensure early alignment on technical and commercial requirements
• Improve quality and clarity of handover to project execution teams
• 推动各方尽早在技术要求与商务条款上达成共识
• 提升移交至项目执行团队资料的完整性与清晰度
• Process & Systems Improvement

流程与系统优化

• Standardise and continuously improve internal sales processes
• Optimise use of CRM, quotation tools, and reporting systems
• Identify inefficiencies and implement practical, scalable improvements
• 建立标准化内勤销售流程，并持续优化
• 充分优化 CRM、报价工具及报表系统的使用效能
• 识别业务低效环节，落地可行、可推广的优化方案
• Customer Engagement 客户对接
• Maintain a high level of professionalism and responsiveness in all customer interactions
• Ensure consistent follow-up on all quotations and opportunities
• Support resolution of customer and commercial issues
• Expectation of travel to Customers where required
• 在所有客户沟通中保持高度专业水准，及时响应需求
• 持续跟进所有报价事项与商机
• 协助处理客户问题及商务纠纷
• 根据业务需要，安排客户拜访出差
• Reporting & Commercial Insights

报表管理与商务洞察

• Provide regular reporting and insights on:
• Quote turnaround time
• Conversion rates
• Pipeline and forecast status
• Highlight risks, delays, and improvement opportunities to senior management
• 定期输出报表及业务分析，涵盖：
• 报价处理周期
• 成交转化率
• 销售商机管线及预测情况
• 向管理层重点提示业务风险、进度延误以及优化机会
• General Responsibilities 其他综合职责
• Perform additional duties as required by management
• Support continuous improvement initiatives across the sales function
• Maintain compliance with company policies and procedures
• 完成管理层安排的其他相关工作
• 配合推动销售板块各项持续改善项目
• 严格遵守公司规章制度与流程要求 Job Qualifications / 任职资格： Required / 必备
• 5–10 years’ experience in internal sales, sales operations, or technical sales
• Experience in engineering, industrial, or capital equipment sectors preferred
• Demonstrated leadership or supervisory experience advantageous
• Degree in Business, Engineering, or related discipline (preferred)
• Fluent in written and spoken English and Chinese
• 拥有 5–10 年内勤销售、销售运营或技术销售相关工作经验
• 有工程、工业或大型设备行业从业经验优先
• 具备团队管理或主管经验者
• 商务、工程或相关专业本科及以上学历（优先考虑）
• 中英文流利，具备良好的书面及口头沟通能力 Individual skills / 个人技能 Commercial:

商务能力

• Strong commercial awareness and understanding of global business practices
• Ability to balance sales growth with margin and risk management
• 具备优秀商业敏感度，熟悉全球化业务运作模式
• 能够平衡业务增长、毛利管控与风险管控 Leadership:

领导力

• Proven ability to lead, develop, and motivate teams
• Strong focus on accountability and performance
• 具备带领、培养及激励团队的实战经验
• 高度重视责任落实与绩效达成 Operational:

运营能力

• Highly organised and process-driven
• Ability to manage multiple priorities under time constraints
• 条理清晰，遵循流程开展工作
• 可在时间限制下统筹多项重点工作 Communication:

沟通能力

• Effective communicator across functions and geographies
• Strong stakeholder management capability
• 能够高效开展跨部门、跨区域沟通
• 优秀的内外部相关方协调管理能力 Special Requirements / 特殊要求：
• Where required by business needs, overtime and business travel 根据工作需要接受加班和出差安排；
• In accordance to company needs and personal performance, changes to your role may be required 根据公司的经营和员工个人表现，接受调岗调薪；