Internal Sales Representative

About GRAF Australia
At GRAF, we’re leading the way in sustainable water management and we’re doing it with innovation, passion, and purpose. As a global name with a strong local footprint, we supply cutting-edge water solutions that serve residential, commercial, and civil construction sectors across Australia.

From rainwater tanks and infiltration systems to advanced pumping stations, our products are trusted by builders, plumbers, and industry professionals who care about quality, performance, and sustainability. With a strong commitment to technical excellence and a collaborative team culture, GRAF offers a workplace where you can thrive, grow, and make a real impact.

Why You’ll Want to Work Here

• Internationally respected brand with local operations across Australia
• Competitive salary package + super + bonuses
• Supportive, down-to-earth team that values knowledge sharing and collaboration
• On-the-job training with real opportunities to build your product and industry knowledge
• Birthday Paid Day off – because you deserve to celebrate you
• Wellness incentive and events to support your health and wellbeing
• A growing business with stability, purpose, and a strong pipeline of projects

About the Role
We’re on the lookout for a motivated and technically minded Internal Sales to join our growing team. Based at our office in Regency Park, you’ll be the first point of contact for builders, plumbers, contractors, and distributors looking for trusted advice and reliable solutions.

This is more than just a phone-and-email job. It’s a hands-on role where you’ll combine technical knowledge, strong product understanding, and great communication to deliver exceptional service and support. You’ll work closely with our warehouse, logistics, and external sales teams to ensure that customer needs are met with speed, accuracy, and care.

What You’ll Be Doing

• Support customers via phone and email
• Identify customers' needs and recommend best-fit water management products and solutions
• Prepare and follow up on sales quotes, ensuring timely responses
• Identify and pursue sales opportunities from new and existing customers
• Maintain and update CRM records with accurate customer and job data
• Support coordination between sales, logistics, and warehouse teams
• Build and maintain long-term relationships with customers in the plumbing and construction sectors
• Resolve enquiries or issues promptly and professionally

What You’ll Bring

• Strong communication skills – both over the phone and in writing
• Customer-focused attitude with a commitment to solving problems
• A knack for learning technical product information and applying it in real conversations
• Experience in a trade, construction, or B2B environment (plumbing knowledge a huge plus!)
• High attention to detail and good computer skills (Microsoft 365 essential)
• Self-motivated with the ability to manage multiple priorities
• Familiarity with CRM systems or ERP software is advantageous

Bonus Points For

• Previous experience in internal sales in plumbing industry or pump station sector
• Understanding of drainage systems, tanks, or hydraulic products
• A proactive approach to improving processes and customer experience
• A good sense of humour

Ready to Join Us?
If you’re someone who enjoys solving problems, talking shop with industry professionals, and working in a team that’s passionate about sustainability, we’d love to hear from you