Internal Sales Representative

Internal Sales Representative

ASSA ABLOY Entrance Systems | Manukau, Auckland

Why Join ASSA ABLOY?

ASSA ABLOY Entrance Systems is part of the global ASSA ABLOY Group, the world's leading access solutions provider. We are committed to innovation, customer service excellence, and creating opportunities for our people to grow and succeed.

We are seeking a proactive and customer-focused Internal Sales Representative to play a key role in reconnecting with existing and former customers, identifying new opportunities, and supporting business growth across our Auckland operations.

The Role

Reporting to the Commercial Manager, you will be responsible for proactively engaging with customers from our database, reviewing and improving customer data, and generating qualified opportunities for our sales and service teams. This role is focused on building relationships, understanding customer needs, and identifying opportunities to support revenue growth through preventative maintenance solutions.

Key Responsibilities

• Review, clean and organise customer and job data to identify opportunities for engagement.
• Segment customers into meaningful groups, including dormant accounts, inactive customers, previous maintenance decliners and customers who have moved to competitors.
• Validate and update customer contact information and maintain accurate customer records.
• Conduct outbound calls to existing, inactive and former customers to reintroduce our services and understand their current servicing arrangements.
• Identify customer pain points, operational risks and opportunities for preventative maintenance solutions.
• Capture customer feedback, objections and insights to support business improvement.
• Identify opportunities to win customers back and qualify leads for follow-up by the sales and service teams.
• Coordinate follow-up activities and provide comprehensive handovers to internal stakeholders.
• Maintain accurate records of all outreach activity and customer interactions.
• Provide regular reporting on activity levels, outcomes and emerging customer trends.

What You'll Bring

• Previous experience in internal sales, customer service, account coordination, business development or a similar customer-facing role.
• Experience with outbound calling, lead generation and objection handling.
• Strong administration and data management skills.
• Excellent written and verbal communication skills.
• Confidence building relationships over the phone and engaging with a variety of stakeholders.
• Exceptional organisation, time management and attention to detail.
• Strong analytical skills and the ability to identify business opportunities from customer data.

Personal Qualities We Value

• Professional and customer-focused approach.
• Confident, resilient and respectful communicator.
• Curious and investigative mindset.
• Comfortable working with incomplete or complex information.
• Positive attitude and ability to adapt to change.
• Honest, trustworthy and reliable.
• Strong relationship-building and teamwork skills.

What We Offer

• The opportunity to work for a global market leader.
• A supportive and collaborative team environment.
• Ongoing learning and development opportunities.
• Exposure to both sales and customer relationship management activities.
• The opportunity to contribute directly to business growth and customer retention.
• A role where your initiative, communication skills and commercial mindset will make a genuine impact.

Apply Now

If you're a motivated and organised professional who enjoys engaging with customers, uncovering opportunities and building strong business relationships, we'd love to hear from you.

Apply today and become part of ASSA ABLOY Entrance Systems, where innovation, teamwork and customer success drive everything we do.

Only short listed candidates will be contacted