Internal Sales Representative

Job Overview

We are seeking a dynamic and motivated Internal Sales Representative to join our team! Internal Sales Representatives play a key role in driving sales growth by providing exceptional customer service, managing client enquiries, and supporting the wider sales team. This position requires a proactive, detail-oriented individual with strong communication skills and a passion for building customer relationships.

Responsibilities

Customer Support: Respond to customer inquiries via phone, email, and online platforms, providing product information, pricing, and availability.

Order Processing: Accurately process customer orders, ensuring timely delivery and coordination with the warehouse and logistics teams.

Quotation Preparation: Prepare and follow up on quotes for clients, ensuring competitive pricing and alignment with customer needs.

Relationship Management: Build and maintain strong relationships with existing and potential clients to foster repeat business and customer loyalty.

Sales Support: Collaborate with the external sales team to provide administrative and logistical support, including preparing sales reports and tracking leads.

Order Management: Accurately book suppliers delivery into the ERP system and despatch to customers.

Product Knowledge: Stay informed about Eclipse Lighting’s product portfolio, including new releases, technical specifications, and industry trends.

CRM Management: Maintain accurate records of customer interactions and sales activities in the company’s CRM system.

Issue Resolution: Address customer concerns or issues promptly, coordinating with relevant departments to ensure satisfactory resolutions.

Market Research: Assist in identifying new sales opportunities by researching market trends and customer needs.

Requirements

Experience: A minimum of 1-2 years of experience in sales, customer service, or a related role; experience in the lighting or electrical industry is preferred but not required.

Skills:

Excellent verbal and written communication skills.

Strong organizational and time-management abilities.

Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and CRM software.

Ability to work independently and as part of a team.

Customer-focused mindset with a passion for problem-solving.

Attributes:

Detail-oriented with a high level of accuracy.

Proactive and able to handle multiple tasks in a fast-paced environment.

Enthusiastic, professional, and eager to learn.

Driven and ambitious.

Pay: From £30,000.00 per year

Benefits:

• Company pension
• Employee discount
• Free parking
• On-site parking

Work Location: In person