Internal Sales Representative

Job Title: Internal Sales Representative
Location: KB Packaging, Ilkeston
Industry: Manufacturing and Packaging
Salary: National Minimum Wage (Annual)
Hours: Full Time, 40 hours per week
Working Hours: Monday to Thursday 8:30am – 5:00pm, Friday 8:30am – 4:30pm

About Us

We are a growing company in the manufacturing and packaging industry, committed to delivering high-quality products and services to our clients. We are currently seeking a proactive and organised Internal Sales Administrator to join our team and support our sales operations from within the office.

Job Summary

The Internal Sales Administrator will play a key role in supporting the sales team, ensuring smooth day-to-day sales operations and excellent customer service. This position is ideal for someone with strong administrative skills, excellent telephone manner, attention to detail, and the ability to work well with CRM systems and computers.

Key Responsibilities

• Outbound phone calls to prospects and existing clients
• Managing own customer accounts
• Quotations provided accurately and efficiently
• Maintain and update customer records in the CRM system
• Provide administrative support to the sales team and account managers
• Handle customer enquiries via phone and email
• Assist in preparing sales reports and documentation
• Liaise with production and logistics teams to ensure order fulfilment
• Follow up on customer orders, deliveries, and payments as needed
• Ensure internal systems and documentation are kept up to date
• Contribute to improving internal sales processes

Key Requirements

• Previous experience in an administrative or internal sales support role preferred
• Good computer literacy, including MS Office (Excel, Word, Outlook)
• Experience using a CRM system - Hubspot (training can be provided)
• Strong communication and interpersonal skills
• Excellent attention to detail and organisational skills
• Ability to work independently and as part of a team
• Positive, can-do attitude with a willingness to learn

What We Offer

• Full-time permanent position
• Standard working hours with a 30-minute lunch break
• 33 Days Annual Leave
• Supportive and friendly work environment
• Training and development opportunities
• On-site parking
• Salary in line with the UK National Minimum Wage

How to Apply

If you are organised, computer-savvy, and eager to be part of a supportive internal team, we’d love to hear from you.

Please send your CV and a brief cover letter to [email protected]

Job Types: Full-time, Permanent

Benefits:

• Company pension
• Free parking
• On-site parking

Ability to commute/relocate:

• Ilkeston, Derbyshire: reliably commute or plan to relocate before starting work (required)

Education:

• GCSE or equivalent (preferred)

Work Location: In person