Internal Sales/Customer Support - Industrial Distribution

We are seeking a motivated and customer-focused Internal Sales Representative to join the team in Rotorua.

This role is about much more than processing orders. You will be a trusted point of contact for our customers, delivering outstanding service, understanding their needs and providing timely, accurate and practical solutions that help keep their businesses operating efficiently.

Working closely with our external sales team, opreations team and suppliers, you will build strong customer relationships while identifying opportunities to add value through our products and services.

Key Responsibilities

• Provide exceptional customer service by responding promptly to customer enquiries via phone and email.
• Build and maintain strong, long-term customer relationships through regular communication and professional support.
• Prepare accurate quotations and proactively follow up sales opportunities.
• Process customer orders accurately and efficiently.
• Assist customers with product selection, technical information and alternative product solutions when required.
• Resolve customer issues promptly and professionally, ensuring a positive customer experience.
• Liaise with suppliers regarding pricing, product availability and delivery timeframes.
• Support the External Sales team with customer account management and sales activities.
• Ensure orders are delivered accurately and on time.
• Maintain accurate customer records and sales information within a newly rolled out ERP system.
• Identify opportunities to grow existing customer accounts through proactive service and product recommendations.

About You

To be successful in this role, you will have:

• Previous experience in an Internal Sales, Customer Service or Sales Support role.
• Experience within industrial distribution, bearings, power transmission, hydraulics, fasteners or a related industry will be highly regarded.
• A genuine passion for delivering outstanding customer service and building lasting customer relationships.
• Strong communication and interpersonal skills.
• Excellent organisational skills with the ability to manage multiple priorities.
• A proactive, solutions-focused approach to problem solving.
• High attention to detail and strong administrative skills.
• Competent computer skills with experience using ERP systems preferred.

What We Offer

• A stable, long-term career with a respected industry leader.
• A supportive and collaborative team culture.
• Ongoing product training.
• Opportunities for career progression within a growing business.
• The opportunity to make a real difference by helping customers solve problems and keeping their operations running smoothly.

Apply Now

If you enjoy helping customers, building strong relationships and being part of a team that values service excellence, we'd love to hear from you.

Please submit your resume and cover letter outlining your experience and why you'd be a great fit for our team

Applied Industrial Technologies is a global industrial distribution company.  We partner with over 4,000 world-class manufacturers and we are an industry-leading, value-added distributor of a variety of innovative and reliable industrial products.

On a local level, with 33 locations throughout Australia and New Zealand, we specialise in a wide variety of industrial products including Power Transmissions and Bearings.  We are currently experiencing an exciting growth stage and we continue to be committed to our objective to be an efficient and effective supply chain manager of products and services.