Internal Sales/Service support

About the company Pharmequip are a family run business operating for over 25 years in the Bayswater area. We are Australia’s premium pharmaceutical hose supplier and equipment supplier, working with some of the biggest names in the industry. Pharmequip supplies a wide range of pharmaceutical grade equipment which assists in the production of vaccines and many of other products in the Bio pharma industry. We also cater for the food and beverage and many other industries. We also offer a seamless customer service process to our clients including after sale support and service to the Biotech manufacturing market. The Role This is a rare and exciting opportunity due to the expansion of the sales department. An opportunity to join a growing organisation and develop further your technical sales skills with leading pharmaceutical clients. We are seeking an enthusiastic person who is keen to learn. In order to excel in this position, previous sales experience . Your communication skills will be vital in building and maintaining strong relationships with both new and current customers, as well as negotiating prices and finalising sales. You will also be supporting our service team by helping them to prepare and close jobs.

Are you an experienced Internal Sales/Service support looking for a new challenge? If so, we have an exciting opportunity for you to join our rapidly expanding company! We're seeking someone passionate about providing top-notch customer service and ready to make a real impact. Ready to take the next step in your career? Apply now!

Key responsibilities will include but are not limited to:

• Provide product information to customers, and pricing and regularly update customers on lead times.

• Manage customer enquiries and resolve any issues promptly.

• Identify sales opportunities.

• Configure hose assemblies

• Have experience with CRM systems (Not essential training will be provided)

• Manage a prospective sales pipeline and move opportunities through it

• Follow up on sales leads generated from various source

• Handle email and telephone enquiries

• Follow up on outstanding quotations

• Provide accurate and timely quotes

• Preparing quotes for service jobs

• Scheduling service jobs

• Sending quotes to customers for service jobs

• Closing service Jobs and sending customers final invoices

• Picking parts for service jobs

• coordinating with customers for service jobs

• Processing customer orders (including picking, packing and dispatch)

• General administration support

The successful applicant will have:

• Previous experience in Internal Sales or service support
• Good computer skills
• High attention to detail
• Proven ability to plan, organise, monitor, and adapt processes to support improvement strategies.
• Excellent written and verbal communication skills
• Exceptional attention to detail with excellent time management skills.
• Flexible and dependable with the capacity to work under pressure
• Strong motivation, energy, and goal orientation
• Training will be provided by PharmEquip Pty Ltd

Please note that only successful candidates will be contacted.

www.pharmequip.com.au