Internal Senior Sales Engineer

Roles and Responsibilities

• Manage sales activities, including lead generation, prospecting, and customer meetings.

• Develop and maintain relationships with existing customers to identify upsell opportunities.

• Collaborate with cross-functional teams to resolve customer issues and improve overall satisfaction.

• Coordinate customer forecast, urgent delivery requirements.

• Provide technical support to customers through phone calls, emails, or in-person visits.

• Follow up with the Sales team to ensure customer POs and weekly shipping schedules are obtained and confirmed.

• Arrange outbound logistics, monitor the entire shipping process, and coordinate with customs brokers as necessary.

• Ensure that shipping documentation is either sent via email to the customer or included with the shipment.

• Develop weekly Master Production Schedules (MPS) based on customer forecasts, purchase orders (POs), and inventory levels; monitor and ensure the production department adheres to the MPS, strictly aligning production with customer demand to avoid overproduction.