Internal Support Engineer (L2)

• 4-8  years of experience in a help desk analyst, internal IT support, desktop  support, or similar technical support role.
• Hands-on L2 support experience with the ability to triage, troubleshoot, escalate, and follow through without heavy oversight.
• Strong  working knowledge of the Microsoft 365 suite, including Outlook, Teams,  SharePoint, OneDrive, and Office applications.
• Working knowledge of Microsoft security concepts, access controls, permissions,  MFA, endpoint hygiene, and secure support practices.
• Comfortable  supporting device / asset-related processes and maintaining accurate support documentation.
• Strong  written and verbal communication skills, especially when supporting users  remotely.
• Self-motivated,  organized, and able to manage competing tickets or requests with good  judgment.
• Comfortable working with a global, distributed team and supporting users across multiple locations.

Preferred Experience

• Prior  experience supporting security-related requests, access reviews, endpoint compliance, or security tooling.
• Familiarity with Microsoft Defender, Entra ID, Intune, Exchange admin concepts, or related Microsoft admin portals.
• Experience with asset management tools, inventory tracking, device provisioning, or device return processes.
• Exposure  to Dynamics 365 Customer Service, ticketing systems, or other help desk  platforms.
• Basic  PowerShell or scripting familiarity is a plus but not required.