Internal Technical Sales Specialist

At the Carl Stuart Group, we wouldn’t be the industry leader we are without our successful sales team. Over the last 35 years we have grown by providing innovative, resilient and reliable solutions and services to all our customers.

We are seeking an internal technical sales specialist to help us promote and sell our instrumentation and consumable range of products used by analysts, scientists, engineers and technicians across a myriad of industries and applications. We have created an innovative, dynamic, trusting environment that allows each member of our team to affect their own growth and development and that of the business as a whole.

Our mantra is simple "we work to live we don't live to work, but in order to live well we have to work hard ". Primary function is to understand and support our many varied customers and their specific environmental monitoring requirements.

This can only be achieved by having a genuine interest in the issue to be resolved, having the ability to resolve the issue whilst giving the customer your full attention. There will also be a significant proportion of proactive effort required to generate opportunities for sales

Job Purpose : The primary function is to understand and support our many varied customers and their specific environmental monitoring requirements.

This can only be achieved by having a genuine interest in the issue to be resolved, having the ability to resolve the issue whilst giving the customer your full attention.

There will also be a significant proportion of proactive effort required to generate opportunities for sales.

The inside sales person will be responsible for supporting existing customers as well as developing new business within our primary markets pharmaceutical, food & beverage, education, chemical, and other appropriate sectors. Contributes to team performance by accomplishing shared tasks to achieve results as expected

Specific Duties:

• Provide sales support to our field sales and engineering teams and existing customers.
• Responding to customer enquiries received by phone/e-mail/online or any other channel.
• Participate in direct marketing activities (principally direct mail & telesales) to agreed budgets, sales volumes, values, product mix and timescales.
• Recording of all sales and customer engagement within the CRM system. Sales pipeline management.
• Engages with new and existing customers and key accounts exploring specific needs and anticipating new opportunities.
• This may involve accompanying field sales personnel to site meetings if appropriate.

Key Areas of Responsibility and Accountability :

• Territory is ALL of Ireland incl. Northern Ireland, UK & the Rest of The World
• Participate in marketing campaign planning, execution and measurement.
• Maintains an awareness of the competition by monitoring pricing, products, new products, delivery schedules, merchandising techniques or any other appropriate information.
• Continuously developing professional and technical skills/knowledge by attending in house training, factory training, educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies as appropriate.
• Resolves customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to eliminate root causes if possible.
• Achieving sales and margin targets as set by the company.
• Meeting KPI’s maintaining appropriate customer related sales information within ProspectSoft
• This role will involve flexible working hours

Experience, Knowledge and Qualifications required for Job:

Knowledge and Skills Required :

• Self-driven, results-oriented with a positive outlook, and a clear focus on high quality and business profit.
• Sales experience while desirable is not essential.
• Customer service Meeting sales goals
• Prospecting skills - Closing skills
• Negotiation
• Self-confidence
• Product knowledge
• Client relationship development skills
• Excellent communication skills.
• It is vital that the employee be motivated, enthusiastic with considerable problem solving skills and an ability to work within the sales team to meet deadlines, targets & goals.

Qualifications :

A third level science or business degree is desirable but not essential.

Experience Desired:

1 year working in sales or sales support role.

Job Type: Full-time

Work Location: Hybrid

Job Type: Permanent

Benefits:

• Company pension
• Employee assistance program
• On-site parking
• Work from home

Work Location: Hybrid remote in Dublin, County Dublin