Internal Technical Support Admin

Vacancy details

Division

Pumps - Pumps

Title

Internal Technical Support Admin

Contract type

Permanent Full Time

Vacancy location

Location

Mull House, Kempson Way, Suffolk Business Park, Bury St Edmunds, IP327AR

Location

United Kingdom, South East, Bury St Edmunds Pumps

Requester

Number of positions to be provided

1

Employment Details

Contract hours

0.00

About the role

The Role

Our team is the best in the industry – is it time for you to join us?

GAP Pump & Power Services Division provide advice, servicing, maintenance and repair for generators, dewatering & sewerage pump applications. This includes a large range of hoses, settlement tanks and water processing solutions.

Based in a busy and fast-paced depot, the Administrator will support the Pumps & Power division's nationwide operations. This role offers an excellent opportunity to learn new skills, build technical and commercial knowledge, and develop a long-term career within a growing and dynamic business.

What You'll Be Doing

• Develop and grow business from existing GAP customers while securing new customers to help the division meet and exceed budget targets.
• Manage pump enquiries, providing technical expertise and ensuring customer requirements are accurately assessed and verified.
• Support the successful acquisition of new work by delivering cost-effective and practical pumping solutions.
• Prepare detailed and accurate quotations in a timely manner.
• Liaise effectively with Operations and Sales teams to ensure seamless service delivery.
• Build and maintain strong customer relationships through regular communication via telephone, email, and written correspondence.
• Create, maintain, and regularly update the division's sales pipeline and enquiry log to support business growth and forecasting.

About You

The ideal candidate should demonstrate the following:

• Previous experience in a high-volume administration role
• Experience maintaining accurate records and using Smart Office is highly desirable
• Experience managing supplier relationships and negotiating price renewals would be highly beneficial however full training will be provided
• A customer-focussed approach to work and delivering gold-standard service
• Ability to work effectively under pressure and maintaining strong attention to detail
• Exceptional organisational skills with the ability to prioritise workload effectively

About Us

GAP Hire Solutions has 10 divisions offering the hire of equipment throughout the UK. We're looking to recruit the best talent the industry has to offer to help us grow even further. As a GAP employee, you'll enjoy loads of benefits such as profit share, loyalty holidays, a staff social fund. Our in-house Learning & Development Team are dedicated to giving you the skills you need to be your best and as a company we are always keen to promote internally.

Benefits include:

• Competitive salary and bonus scheme
• Up to 25 days annual leave plus bank holidays
• The option to buy up to 5 days additional leave
• Contributory Pension Scheme
• Life Assurance
• Employee Welfare Fund (Company-funded social events)
• Cycle to Work Scheme
• Health & Wellness (Well-being Hub, Employee Assistance Helpline, Annual Flu Jab

So what next?

If you think you fit the profile we would love to hear from you!

All you have to do is apply with your CV and complete our short application form and we can take it from there.

GAP GROUP IS AN EQUAL OPPORTUNITIES EMPLOYER

General information

Reference

012003

Publication start date

18/09/2026

Job description

General Admin

Post description

Internal Technical Support Administrator