International Assignment Consultant

JOB TITLE: International Assignment Consultant (IAC)

LOCATION: Singapore

REPORTS TO: Client Services Manager through the Senior IAC

PRIMARY FUNCTION:

The IAC serves as the “navigator” of the relocation process for his/her international assignees. Responsibilities include, but are not limited to: administering relocation policy/program; counseling on best utilization of resources (language and cross-cultural); coordinating the shipment of household goods, destination services and expense management.

MAJOR DUTIES AND RESPONSIBILITIES:

• Provides single point of coordination for all phases of international relocation activities on behalf of client as outlined in contractual agreement. Provide exemplary customer service to assignee and his/her family.
• Deliver Cartus’ core products and services (consulting, cross cultural, language, moving services, etc.) to assigned customers according to prescribed Cartus’ standards.
• Demonstrate knowledge of Cartus’ products and services in all interactions with client and customer.
• Compile data and/or coordinate the compilation of data from internal Cartus departments to ensure the accuracy and timeliness of client reporting.
• Research foreign country specific information to assist clients in the development of new and existing international policies and compensation programs.
• Maintain and enhance relationships with Cartus’ internal departments and external suppliers/partners in regards to meeting and exceeding clients’ needs.
• Participate in special projects as needed, including client presentations, client/supplier training, trade conferences, etc.
• Maintain compliance with Cartus’ corporate policies, programs, and standards.
• Promote Cartus and partnership services to generate increased revenue.
• Recognize cross selling opportunities of Cartus’ products and services to assign clients to generate increased revenue.
• Any other duties as assigned by the Management.

CRITICAL DIMENSIONS:

• Clear and concise written and verbal communication skills
• Superior customer service skills
• Good planning & organization
• Detail oriented; ability to multi-task
• Team player
• Technical/professional knowledge
• Able to [learn to] deliver all Global Services products
• Cultural sensitivity
• Innovative and resourceful
• Good presentation skills
• Good interpersonal skills

EDUCATION/EXPERIENCE REQUIREMENTS:

• Bachelor’s degree or equivalent.
• 2-5 years’ related business experience in the customer service, call centre, relocation, destination services, immigration, moving services, real estate, Accounting firms-HR outsourcing (expatriates’ payroll), hospitality (hotel concierge, airlines) or international industry.
• Bilingual and/or expatriate experience a plus.