International BPO :: Voice Support Associate :: Gurgaon

Role & responsibilities

• Handle customer queries through phone, email, chat, and other communication channels.
• Understand customer requirements and provide accurate and timely information.
• Resolve customer complaints and issues professionally while maintaining a high level of customer satisfaction.
• Follow up with customers to ensure issues are resolved within the committed timelines.
• Maintain accurate records of customer interactions, complaints, requests, and resolutions.
• Coordinate with internal departments to resolve customer-related issues effectively.
• Process customer requests, orders, service queries, and other related activities as required.
• Meet assigned customer service targets, SLAs, and quality standards.
• Escalate complex or unresolved issues to the appropriate team or supervisor.
• Maintain a professional and positive attitude while interacting with customers.
• Ensure compliance with company policies, procedures, and customer service guidelines.
• Identify recurring customer issues and share feedback with the concerned teams for process improvement.

Preferred candidate profile

• Graduate in any discipline; relevant qualification in Customer Service/Business Administration will be an advantage.
• 0-5 years of experience in customer service, customer support, BPO, or a related field.
• Excellent verbal and written communication skills.
• Good listening, interpersonal, and problem-solving skills.
• Customer-focused approach with a positive and professional attitude.
• Ability to handle customer queries, complaints, and difficult situations calmly.
• Good knowledge of MS Office and basic computer applications.
• Ability to work effectively both independently and as part of a team.
• Strong follow-up skills with good attention to detail.
• Ability to work under pressure and meet targets, SLAs, and deadlines.
• Willingness to learn and adapt to new processes and systems.
• Candidates with experience in handling voice, email, or chat support will be preferred.

Perks & Benefits

• Process: International Voice Process
• CTC: Up to 4.70 LPA
• Take Home Salary:20k to 33K in hand
• Location: Gurugram
• Working Days: 5 Days working
• Week Off: 2 Rotational Off
• Shift: Rotational shifts
• Cab: Both-side cab facility/ Reimbursement
• Need Immediate Joiners Only

To Schedule Your Interview, call or what's app :-

Minakshi Bisht 9810898521

Twinkle 9910978408

Kanika 9810957765

Vanshika 9319001798