International Chat Process

HGS is a global provider of technology, AI, and business services that helps organizations transform with confidence. At HGS, we combine technology, AI, and human expertise to deliver Intelligent Experiences that drive growth and transformation. Our strong foundation in CX enables us to create impactful solutions across industries. Through our Realized AI approach, we deliver practical innovation with measurable outcomes. Part of the multi-billion-dollar Hinduja Group, HGS takes a “globally local” approach with 18,000+ employees across 10 countries and 30 delivery centers.”

Job Description:
We are looking for a detail-oriented and customer-focused Credit Card Chat Support associate.

Designation: Process Consultant

Requirements:

• Qualification: Graduate
• Minimum 2 years of international customer service experience supporting chat (financial domain).
• Excellent communication skills.
• Night shift & Rotational weekly off
• Typing speed of at least 50 WPM with 90% accuracy
• Quick Navigation Ability, Web Savvy, Basic Troubleshooting Knowledge
• Multitasking: Ability to Toggle Between Screens/Tools
• 5 days working and 2 days off.
• Salary: Up to 5 LPA
• Work Location: The Square, 110 Financial District, Gachibowli, Hyderabad
• 2-way cab facility will be provided.

HGS is an equal opportunity employer committed to fostering diversity, equity, and inclusion. We do not discriminate based on race, ethnicity, religion, gender, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable law. We believe a diverse workforce drives innovation and helps us better understand and serve our global customers and communities.

Pay: ₹300,000.00 - ₹600,000.00 per year

Benefits:

• Commuter assistance
• Food provided
• Health insurance
• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person