International Chat Process Professional

Job Summary

Experience in international blended process, fluent communication, ecommerce chat/blended/voice process can apply. 24*7 support

Key Responsibilities

• Handle customer queries through international chat and blended channels.
• Provide accurate and timely resolutions to customer queries.
• Assist customers with product, order, payment, delivery, and service-related concerns.
• Handle voice interactions when assigned as part of the blended process.
• Maintain high standards of customer service and customer satisfaction.
• Follow defined process guidelines, quality standards, and compliance requirements.
• Document customer interactions and update relevant systems.
• Meet assigned productivity, quality, and service-level targets.
• Escalate complex issues to the appropriate team when required.