International Customer Care Executive

Role & responsibilities

Handle inbound calls from customers regarding products, services, and orders.

• Provide accurate and timely information to customers, addressing their questions and

concerns effectively.

• Assist customers with order placement, order status inquiries, returns, exchanges,

and other related requests.

• Troubleshoot customer issues and complaints, working to find appropriate and

satisfactory resolutions.

• Document all customer interactions accurately and completely in the company's

systems.

• Escalate complex or unresolved issues to the appropriate team or supervisor.
• Maintain a positive and empathetic attitude while interacting with customers, even in

challenging situations.

• Adhere to company policies, procedures, and service level agreements (SLAs).
• Participate in training sessions and team meetings to stay updated on product

knowledge, system updates, and customer service best practices.

• Meet or exceed key performance indicators (KPIs) related to call handling, customer

satisfaction, and quality.