International Customer Service Representative (US Shift)

About OJ Commerce:

OJ Commerce (OJC), a rapidly expanding and profitable online retailer, is headquartered in Florida, USA, with a fully-functional office in Chennai, India.

We deliver exceptional value to our customers by harnessing cutting-edge technology, fostering innovation, and establishing strategic brand partnerships to enable a seamless, enjoyable shopping experience featuring high-quality products at unbeatable prices. Our advanced, data-driven system streamlines operations with minimal human intervention.

Our extensive product portfolio encompasses over a million SKUs and more than 2,500 brands across eight primary categories.

With a robust presence on major platforms such as Amazon, Walmart, Wayfair, Home Depot, and eBay, we directly serve consumers in the United States.

As we continue to forge new partner relationships, our flagship website www.ojcommerce.com, has rapidly emerged as a top-performing e-commerce channel, catering to millions of customers annually.

Responsibilities:

• Interacting with customers via phone, email, or chat to provide assistance and resolve issues or concerns.
• Handling customer complaints and escalations in a timely and professional manner.
• Maintaining accurate records of customer interactions and transactions.
• Collaborating with other departments such as sales or technical support to resolve complex issues.
• Providing product or service information to customers as needed.
• Identifying and escalating issues that require additional attention to the appropriate departments.
• Keeping up-to-date with product or service changes and updates to provide accurate information to customers.
• Following up with customers to ensure that their issues have been resolved to their satisfaction.
• Meeting or exceeding performance metrics such as call handling time, customer satisfaction, and quality assurance standards.

Desirable Skills: 

• Should be comfortable in dealing with senior leadership (internal & external)
• Communication Skills Excellent verbal and written communication skills with ability to explain ideas very clearly.
• Selfmotivated and flexible, with an ability to work independently.
• Shift Timing: Should be willing to work in night Shifts (US Shifts)

What we Offer

• Competitive salary
• Work from home
• Medical Benefits/Accident Cover