International Customer Support Advisor (US Shift)

Hiring: Customer Support Executive International Voice Process

Location: BTM Layout, Bengaluru
Experience: Minimum 1 Year in BPO / Customer Support
CTC: Up to 6.5 LPA
Shift: US Shift / Rotational Night Shifts
Work Schedule: 5 Days Working | 2 Rotational Week Offs
Joining: Immediate Joiners Only
Process: International Voice Process – Customer Support

Job Overview

We are hiring Customer Support Executives for an International Voice Process supporting customers in the US market.

The role involves handling customer interactions, resolving product- and service-related queries, and identifying opportunities to recommend relevant products or upgrades. The ideal candidate should have excellent English communication skills, strong customer-handling abilities, and a customer-focused approach with an interest in sales and upselling.

Candidates with prior experience in International Voice, Customer Support, Technical Support, or Upselling are preferred.

Key Responsibilities

• Handle inbound calls from international customers professionally and efficiently.
• Understand customer requirements and provide accurate resolutions.
• Assist customers with product, subscription, account, and technical-related queries.
• Identify suitable upselling and cross-selling opportunities during customer interactions.
• Recommend relevant products, services, upgrades, or subscription plans based on customer needs.
• Explain product features, benefits, and pricing clearly.
• Achieve defined sales, conversion, customer satisfaction, and quality targets.
• Perform basic troubleshooting and guide customers through appropriate solutions.
• Handle customer objections and provide effective solutions.
• Escalate complex issues to the relevant teams when required.
• Maintain accurate records of customer interactions and transactions.
• Adhere to company policies, compliance standards, and quality guidelines.

Eligibility Criteria

• Graduate or Undergraduate candidates can apply.
• Minimum 1 year of experience in BPO / Customer Support.
• Experience in International Voice, Sales, Upselling, or Technical Support is preferred.
• Excellent spoken and written English communication skills.
• Comfortable interacting with US customers and understanding international accents.
• Strong customer-handling, negotiation, and objection-handling skills.
• Basic technical knowledge and troubleshooting abilities.
• Willingness to work US / rotational night shifts.
• Immediate joiners only.

Compensation & Benefits

• CTC up to 6.5 LPA, based on experience and interview performance.
• Attractive performance incentives.
• Cab facility for eligible shifts between 7:00 PM and 7:00 AM.
• Structured training and career development opportunities.
• Professional and collaborative work environment.

Cab Facility

• Male Employees: One-way cab facility with 75 deducted per trip.
• Female Employees: Two-way cab facility; one-way free and the other charged at 75.

How to Apply

Interested candidates with relevant experience in International Voice, Customer Support, or Upselling who can join immediately are requested to share their updated resume for consideration.

HR Contact: Rakshitha
Phone: 8618378235
Email: [email protected]

Important Note: Candidates must have a minimum of 1 year of relevant BPO / Customer Support experience, excellent English communication skills, and flexibility to work in US / rotational night shifts. Experience in upselling or sales-oriented customer support will be an added advantage.

Keywords: International Voice Process | Customer Support | Upselling | Cross-Selling | US Process | Customer Service | International BPO | Sales Support | Night Shift Jobs | Bangalore Jobs | Immediate Joiners