International Customer Support Associate

Hiring: Customer Support Executive International Voice Process

Location: BTM Layout, Bengaluru
Experience: Minimum 1 Year in BPO / Customer Support
CTC: Up to 6.5 LPA
Shift: US Shift / Rotational Night Shifts
Work Schedule: 5 Days Working | 2 Rotational Week Offs
Joining: Immediate Joiners Only

Job Overview

We are hiring Customer Support Executives for an International Voice Process supporting customers in the US market. The role involves handling customer queries, providing effective solutions, identifying customer requirements, and recommending relevant products or services to drive business growth.

Key Responsibilities

• Handle inbound calls from international customers professionally.
• Understand customer concerns and provide accurate resolutions.
• Assist customers with product, service, account, and technical-related queries.
• Identify customer needs and recommend suitable products or services.
• Generate upselling and cross-selling opportunities during customer interactions.
• Maintain a strong focus on customer satisfaction and service quality.
• Handle objections professionally and convert opportunities into successful sales.
• Maintain accurate customer interaction records.
• Meet Quality, Productivity, AHT, CSAT, and sales-related targets.
• Escalate complex issues to the appropriate teams when required.

Eligibility Criteria

• Graduate / Undergraduate candidates can apply.
• Minimum 1 year of BPO / Customer Support experience.
• International Voice / Customer Service experience preferred.
• Excellent English communication skills.
• Strong customer-handling and persuasion skills.
• Comfortable interacting with US customers.
• Sales, upselling, or cross-selling experience will be an added advantage.
• Willingness to work US / rotational night shifts.
• Immediate joiners only.

Compensation & Benefits

• CTC up to 6.5 LPA, based on experience and interview performance.
• Performance-based incentives.
• Cab facility for eligible shifts between 7:00 PM and 7:00 AM.
• Male Employees: One-way cab with 75 deducted per trip.
• Female Employees: Two-way cab facility; one-way free and the other charged at 75.
• Career growth and learning opportunities.

How to Apply

Interested candidates who can join immediately are requested to share their updated resume for immediate consideration.

HR Contact: NEHA
Phone: 9353170374
Email: [email protected]

Important Note: Candidates must have minimum 1 year of relevant BPO / Customer Support experience, excellent English communication skills, and flexibility to work in US / rotational night shifts.