International Customer Support Executive

We at Unit-X

Hiring an International Customer Service Executive to acts as the primary global point of contact for our overseas clients, managing cross-border inquiries, resolving service issues, and ensuring high customer satisfaction across different time zones and cultures.

Key Responsibilities

• Global Client Communication: Handle inbound/outbound calls, emails, and live chats from international customers with clear, professional cross-cultural etiquette.
• Issue & Complaint Resolution: Troubleshoot product, service, shipping, or billing disruptions, coordinating with internal logistics, technical, or operations teams.
• Order & Account Management: Process international orders, track global shipments, and manage customer database records using CRM software.
• Product & Policy Guidance: Explain product specifications, pricing, and regional warranty or legal guidelines to prospective and active clients.
• Escalations & Recovery: Handle service recoveries (e.g., issuing refunds, replacement items, or discounts) and escalate complex multi-jurisdictional issues to senior management.
• Feedback & Reporting: Document interactions in CRM platforms and relay international market feedback or recurring pain points to product and quality teams.

Required Skills & Qualifications

• Education: Bachelor’s degree in Business, Communications, Hospitality, or a related field.
• Experience: 1–3 years of prior customer service, international BPO, or global account management experience.
• Language & Cultural Competency: Fluency in English (plus secondary regional languages depending on the target market) and strong cultural awareness.
• Communication Skills: Exceptional verbal and written communication with active listening and high emotional intelligence.
• Technical Proficiency: Experience with CRM systems (e.g., Salesforce, Zendesk), ticketing tools, and MS Office suite.
• Adaptability: Ability to work flexible shifts (including night shifts or odd hours to match foreign time zones) and multitask in a fast-paced environment.

Call or Whatsapp +919053178390 for direct interview.

Pay: ₹18,000.00 - ₹40,000.00 per month

Work Location: In person