International Non Voice Process

Role Title:

Advisor Soundboard Program - Non Voice

Role Summary:

Responsible for generating qualified leads through scripted outbound calls using the soundboard platform. Requires strong communication skills, attention to detail, and the ability to engage prospects professionally.

Key Responsibilities:

• Use the soundboard tool to make outbound calls introducing the clients mortgage offerings.
• Engage prospects, qualify leads based on defined criteria, and accurately document information.
• Follow call scripts while maintaining a smooth and compliant conversation flow.
• Meet daily/weekly lead generation and conversion targets.

KPIs:

• Number of qualified leads generated per shift
• Conversion rate aligned with client expectations
• Call quality compliance
• Script adherence

Requirements:

• Strong listening and communication skills in English

5 DAYS work and 2 days rotational off

Fixed shift from 6.30 PM to 3.30 am

One way drop facility will be provided