International Operations || Australian Shift || Noida

Job Title: Operations Executive

Experience Required: 6 months - 5 years

Location: Noida

Working Days: Monday-Friday

Working Mode: Work From Office

Notice Period: 15 days or Less

Shift Timing: 4:30 AM 1:30 PM (Australian Shift)

Key Responsibilities

• Manage a high volume of inbound and outbound calls with a friendly and professional demeanor.
• Resolve customer issues promptly and accurately by identifying solutions and appropriate responses.
• Provide information about products or services, taking orders, and processing returns.
• Follow up on customer inquiries to ensure their needs are met.
• Document all call information, interactions, and steps taken in detailed records.
• Collaborate with team members to improve processes and ensure high customer satisfaction.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits.
• Represent the company in a courteous and professional manner during all customer interactions.

Preferred Qualifications

• High school diploma or equivalent; college degree preferred.
• Proven customer service experience, preferably in a BPO setting.
• Excellent communication and interpersonal skills.
• Ability to multi-task, prioritize, and manage time effectively.

What we offer?

• Immense opportunities for growth, personal development & career opportunities.

• Fixed working hours.

• Five days working

• Medical Benefits

• Free meal facility