International Process- Voice/Chat Process || Customer Support

Dear Candidate,

Your profile has been shortlisted for International Voice / Chat Process- Customer Service / Upselling / Travel / Technical Support/Banking Voice.

Role & responsibilities

• Handle international calls from UK/US customers, providing exceptional customer service to resolve their queries and concerns.
• Process customer requests through various communication channels (phone, email, chat) in a timely and efficient manner.
• Utilize MS Office tools to maintain accurate records of customer interactions and updates.
• Collaborate with internal teams to resolve complex issues and escalate when necessary. Meet performance targets set by the company for AHT, Service Level Agreement (SLAs), and Quality Metrics.
• Strong communication skills with excellent verbal fluency in English language. Proficiency in handling multiple tasks simultaneously while maintaining accuracy and attention to detail.
• Basic computer knowledge with proficiency in MS Office applications (Excel).
• Ability to work flexible shifts including rotational shifts.

Preferred candidate profile

Any Undergraduate / Graduate candidate with Good English can apply.

Candidate Must have excellent communication skills.

Must be comfortable with 24*7 working environment.

Freshers are most welcomed

Perks and Benefits

Salary upto 2.75 LPA- 4.5 LPA

18k-30k In hand

Lucrative Incentives

2500-3500 Monthly Variable

5 Days working

24*7 Shifts / Night shifts

Both side cabs

Job Location : Gurugram

To get your interview scheduled contact below Call/ WhatsApp :

• Lavisha 9354911705
• Sagar 9910775967
• Kanika 9217010883
• Aryan 8448123645
• Mayank 9990040558